Now Hiring - Beacon Hill - Account Manager - Fridley, MN in Fridley, MN

Full description of the position

Account Manager (Contract-to-Hire) Location: Fridley, MN (5 days a week onsite) Schedule: Monday - Friday, 7:30 AM - 4:30 PM Employment Type: Full-Time, Contract to Hire

Compensation

: $27-$29 per hour

Overview

Beacon Hill's client is seeking a Account Manager to play a critical role in delivering a seamless customer experience. This individual will act as the central point of communication, translating customer needs internally and proactively providing solutions while supporting manufacturing operations. B2B customer service experience is required for this role.

Key Responsibilities

• Interact with customers in a consistently professional, approachable, and service-oriented manner
• Ensure all customer inquiries and requests are handled efficiently and accurately, including:
• Processing orders
• Preparing quotes
• Coordinating prototypes
• Providing material specifications and safety documentation
• Sharing shipping and delivery updates
• Develop a solid understanding of available materials and production capabilities in order to recommend alternative solutions that align with customer goals
• Anticipate and communicate realistic timelines by factoring in current production lead times, helping manage expectations early in the process
• Collaborate with production scheduling and internal teams to optimize workflow and reduce manufacturing delays
• Translate customer requests into clear, actionable instructions for internal teams
• Serve as a positive representative of the organization, reinforcing a customer-first mindset and commitment to service excellence
• Make informed decisions with a high level of independence while managing customer needs and business priorities
• Provide support across additional functional areas as needed, including:
• Pricing and estimating
• Sales coordination
• Quality-related follow-up
• Accounts receivable support
• Adhere to all workplace safety standards and promote a culture focused on prevention and compliance

Qualifications

• High school diploma or GED required
• Previous experience in a B2B customer service environment required
• Proficiency with Microsoft Office tools, including Word and Excel
• Strong verbal and written communication skills
• Ability to manage multiple priorities in a fast-moving environment
• Detail-oriented with strong organizational and problem-solving abilities Beacon Hill is an equal opportunity employer and individuals with disabilities and/or protected veterans are encouraged to apply. California residents: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. If you would like to complete our voluntary self-identification form, please click here or copy and paste the following link into an open window in your browser: [please apply online] Completion of this form is voluntary and will not affect your opportunity for employment, or the terms or conditions of your employment. This form will be used for reporting purposes only and will be kept separate from all other records. Company Profile: Founded by industry leaders to set a new standard in search, career placement and flexible staffing, we deliver coordinated staffing solutions with unparalleled service, a commitment to project completion and success and a passion for innovation, creativity and continuous improvement. Our niche brands offer a complete suite of staffing services to emerging growth companies and the Fortune 500 across market sectors, career specialties/disciplines and industries. Over time, office locations, specialty practice areas and service offerings will be added to address ever changing constituent needs. Learn more about Beacon Hill and our specialty divisions, Beacon Hill Associates, Beacon Hill Financial, Beacon Hill HR, Beacon Hill Legal, Beacon Hill Life Sciences and Beacon Hill Technologies by visiting [please apply online]

Benefits

Information: Beacon Hill offers a robust benefit package including, but not limited to, medical, dental, vision, and federal and state leave programs as required by applicable agency regulations to those that meet eligibility. Upon successfully being hired, details will be provided related to our benefit offerings. We look forward to working with you. Beacon Hill. Employing the Future (TM)