Now Hiring - Bee’s Plumbing and Heating - Inside Sales Representative (ISR) / Membership Coordinator in Seattle, WA

Full description of the position

Turn Opportunities into Customers. Build Relationships That Last. Are you a confident communicator who enjoys helping people make informed decisions? Do you love the challenge of following up, overcoming objections, and closing sales without high-pressure tactics? Bee's Plumbing is looking for an Inside Sales Representative (ISR) / Membership Coordinator to help convert existing customer opportunities into booked work while growing our Bee's Club Membership Program. This is not a cold-calling position. You'll be working with customers who have already met with one of our technicians and received recommendations. Your job is to educate, build trust, and help customers move forward with the solutions that best meet their needs. If you're motivated by goals, enjoy building relationships, and want to directly impact company growth, we'd love to meet you.

What You'll Do

As our ISR/Membership Coordinator, you'll be responsible for turning opportunities into sales while growing and supporting our Bee's Club Membership Program. Inside Sales

Responsibilities

• Follow up on unsold plumbing estimates through phone, text, and email.
• Build rapport with customers and answer questions about recommended services.
• Overcome objections by educating customers on the value of our solutions.
• Present financing options and approved promotional offers.
• Schedule sold work with our dispatch team.
• Maintain accurate customer notes and follow-up activities in Service Titan.
• Assist with outbound campaigns for deferred maintenance and seasonal promotions.
• Meet or exceed monthly sales conversion goals. Membership

Responsibilities

• Promote Bee's Club Membership to new and existing customers.
• Process new memberships, renewals, upgrades, and cancellations.
• Contact members regarding upcoming renewals and benefits.
• Train and coach technicians to confidently present and enroll customers in membership plans during service calls
• Serve as the escalation point for member concerns and ensure a high level of customer satisfaction
• Track membership performance and report key metrics.
• Support marketing and promotional membership campaigns. What We're Looking For
• Excellent communication and relationship-building skills.
• Previous customer service or inside sales experience preferred.
• Plumbing, HVAC, or home service industry experience is a plus.
• Comfortable discussing pricing, financing, and service options.
• Organized and able to manage multiple follow-up opportunities.
• Positive attitude with a solutions-oriented mindset.
• Strong computer skills and ability to learn new software.
• Experience with Service Titan is preferred but not required. What Success Looks Like Successful team members in this role:
• Consistently convert unsold estimates into booked jobs.
• Grow Bee's Club Membership enrollment and retention.
• Provide outstanding customer service on every interaction.
• Keep accurate records and follow-up activities.
• Work collaboratively with dispatch, technicians, and management.
• Help drive recurring revenue and long-term customer relationships.

Compensation

&

Benefits

We offer competitive hourly pay plus performance incentives based on measurable results.

Benefits

include:

• Medical, dental, and vision insurance
• Paid Time Off
• Paid Holidays
• 401(k) (if applicable)
• Ongoing training and career development
• Performance bonuses and incentive opportunities Why Bee's Plumbing? We're more than a plumbing companywe're a team committed to excellence, integrity, and exceptional customer care. We invest in our employees, celebrate success, and provide opportunities for growth. If you're motivated by helping customers, enjoy sales, and want to be part of a company that values teamwork and professionalism, we'd love to hear from you. Apply today and help us create lifelong customersone conversation at a time! Pay: $21.00 - $48.00 per hour

Benefits

:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance Work Location: In person