Now Hiring - Dach Vehicles - After-Sales Operations Specialist (Mandarin Preferred) in Orlando, FL

Full description of the position

Location: Orlando, FL Department: After-Sales / Customer Service Employment Type: Full-time Reports to: After-Sales Manager

Job Description

We are a golf cart manufacturing company seeking a proactive and detail- oriented After-Sales Operations Specialist to support our after-sales department. This role will act as the key point of contact for customers, providing technical support, managing parts inventory, coordinating logistics, and ensuring the smooth operation of the after-sales business. The ideal candidate will have excellent communication skills, strong organizational ability, and a good understanding of logistics and parts management.

Key Responsibilities

• Customer Support & Diagnosis
• Handle after-sales customer inquiries and provide effective solutions.
• Diagnose customer questions and provide accurate technical support.
• Parts Knowledge & Sales
• Maintain strong knowledge of all parts to support accurate customer service.
• Handle limited parts sales when necessary, ensuring correct invoicing and order follow-up.
• After-Sales Warehouse Management
• Organize and maintain the after-sales warehouse.
• Monitor stock levels and update suppliers in time to ensure sufficient inventory.
• Administrative & OA Support
• Draft and submit OA approvals to ensure departmental requests are processed promptly.
• Prepare parts purchase invoices and send them to customers, following up on payments.
• Logistics & Shipping
• Apply basic logistics knowledge to manage the shipment of parts.
• Track shipments and follow up with customers to confirm receipt. Job

Requirements

• High school diploma or above; degree in Business, Logistics, or related field preferred.
• Prior experience in after-sales, customer service, logistics, or warehouse management is a plus.
• Strong knowledge of automotive/golf cart parts is highly desirable.
• Ability to organize inventory and manage suppliers.
• Basic logistics knowledge and experience with shipment coordination.
• Strong computer skills (Microsoft Office, ERP or OA systems preferred).
• Excellent communication, problem-solving, and follow-up skills.
• Mandarin-speaking preferred for coordination with overseas teams. Additional Information
• Competitive salary and benefits.
• Health insurance provided.
• Paid annual leave, sick leave, and public holidays.
• Career development opportunities in after-sales management. Job Type: Full-time Pay: $46,450.90 - $60,000.00 per year Work Location: In person