Now Hiring - Wexner Heritage Village - Senior Living Sales Counselor in Columbus, OH

Full description of the position

Creekside at the Village & The Cottage Memory Care Join a Mission-Driven Community That Feels Like Home Creekside at the Village and the Memory Care Unit are seeking a passionate, driven, and relationship-focused Sales Counselor to join our team. This role is responsible for representing our Assisted Living, Independent Living, and Memory Care communities throughout the sales process while providing exceptional experience for prospective residents and their families. This is a rewarding opportunity for a sales professional who enjoys building meaningful relationships, guiding families through important life decisions, and making a lasting impact in the lives of older adults. We are proud to be a Jewish faith-based community that welcomes residents of all backgrounds and denominations. Our campus observes kosher dietary standards and embraces traditions that enrich the lives of our residents through cultural, spiritual, and community connections. About Our Community Creekside at the Village

• A five-story Assisted Living and Independent Living community
• 83 spacious one- and two-bedroom apartments
• Vibrant resident programming focused on wellness, engagement, and lifelong learning The Cottage Memory Care
• An intimate and secure 18-suite Memory Care neighborhood
• Specialized programming designed to support residents living with dementia
• Person-centered approach to care and enrichment As a private-pay senior living community, we are able to provide a high level of personalized service and support to our residents and families.

What You'll Do

Sales & Relationship Management

• Serve as the primary point of contact for prospective residents and families from initial inquiry through move-in
• Guide families through the decision-making process with professionalism, empathy, and expertise
• Conduct personalized tours that showcase the lifestyle, amenities, services, and care options available within our communities
• Maintain consistent communication with prospects to build trust and move them confidently through the sales journey Business Development & Outreach
• Represent Creekside and The Cottage at networking events, community outreach opportunities, and professional meetings
• Execute strategic outreach initiatives to increase community awareness and occupancy CRM & Sales Management
• Maintain accurate and timely documentation within the Customer Relationship Management (CRM) system
• Manage leads, follow-up activities, and sales pipelines to meet and exceed occupancy goals
• Track referral activity, conversion rates, and key sales metrics Move-In Coordination
• Collaborate with operational and clinical teams to ensure seamless resident transitions
• Coordinate move-in planning and welcome experiences
• Support resident and family satisfaction throughout the onboarding process What We're Looking For

Required Qualifications

• Minimum of three (3) years of successful sales experience
• Exceptional communication and relationship-building skills
• Strong customer service orientation and ability to build trust quickly
• Highly organized with the ability to manage multiple priorities
• Proficiency with CRM systems and Microsoft Office applications
• Ability to work independently while collaborating effectively with a team

Preferred Qualifications

• Senior living, healthcare, hospitality, real estate, or related sales experience
• Experience working with Assisted Living, Independent Living, and/or Memory Care communities
• Bachelor's degree preferred but not required The Ideal Candidate You are:
• Results-driven and motivated by achieving goals
• Compassionate and service-oriented
• Comfortable networking and building professional relationships
• Passionate about helping seniors and their families
• Respectful and inclusive of all faiths, backgrounds, and cultures

Compensation

&

Benefits

We value our team members and offer a competitive compensation package designed to support both professional and personal success.

Compensation

• Competitive base salary
• Commission opportunity averaging $18,000$30,000 annually
• Performance-based earning potential Apply today and become part of a community dedicated to dignity, connection, and exceptional service. INDHP Job Type: Full-time Pay: $60,000.00 - $75,000.00 per year

Benefits

:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Flexible spending account
• Health insurance
• Paid time off
• Vision insurance

Compensation

Package:

• Commission pay Work Location: In person