Now Hiring - Confidential - Service & Sales Manager in Columbus, OH

Full description of the position

Lead the Team. Grow the Business. Make an Impact. Are you an experienced leader in the overhead door, dock equipment, gate, or access control industry who knows that great service drives great sales? We're looking for a Service & Sales Manager who can lead our service team while identifying opportunities to grow revenue through repairs, preventative maintenance programs, upgrades, and customer relationships. This is a leadership position for someone who enjoys managing people, solving customer problems, and turning service opportunities into long-term business partnerships.

What You'll Do

Service Leadership

• Manage and support a team of service technicians.
• Oversee daily scheduling, dispatching, and completion of service calls.
• Ensure work is performed safely, efficiently, and to company standards.
• Monitor technician productivity, utilization, and customer satisfaction.
• Recruit, train, and develop field personnel.
• Review service metrics and drive continuous improvement initiatives. Business Development & Sales
• Grow service revenue through maintenance agreements, repairs, modernization projects, and equipment upgrades.
• Develop relationships with facility managers, property managers, contractors, and business owners.
• Conduct customer visits to identify service opportunities and strengthen partnerships.
• Prepare and present service proposals and maintenance agreements.
• Follow up on open quotes and service recommendations.
• Drive customer retention and increase recurring revenue. What We're Looking For
• Experience in the overhead door, loading dock, door hardware, hollow metal doors, construction services, or related industry.
• Previous leadership or management experience preferred.
• Strong understanding of service operations and field technician management.
• Proven ability to generate revenue through customer relationships and service sales.
• Experience selling preventative maintenance agreements is highly desirable.
• Excellent communication, negotiation, and customer service skills.
• Strong organizational and problem-solving abilities.
• Ability to read customer needs and develop practical solutions.

Compensation

&

Benefits

• Competitive base salary
• Performance-based bonus and commission opportunities
• Medical, dental, and vision insurance
• 401(k) with company match
• Paid vacation and holidays
• Professional development and industry training
• Opportunity to grow with a rapidly expanding company Why Join Us? Our customers depend on us to keep their facilities operating safely and efficiently. We believe the best Service Managers are more than schedulersthey are relationship builders, problem solvers, and business leaders. If you're looking for an opportunity to lead a great team while directly impacting company growth, this could be the perfect fit. Join us and help build the premier service organization in the market

Benefits

:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance Work Location: In person