Now Hiring - Florida Fresh Vending & Markets - Customer Account Manager/Business Development Manager (South Florida Region) in Miami, FL

Full description of the position

The Customer Account Manager is responsible for identifying and maximizing opportunities with customers. CAM develops and successfully sells customer business plans that align with and support the customer's and the Florida Fresh Vending & Markets' business objectives and strategies. Our goal is to maximize profitable sales opportunities by thoroughly understanding the complexities of the channel or customer's business and by building enduring relationships penetrating multiple levels within the customer's organization. As always, relationships should be built on a foundation of trust and integrity which are core values inherent within Florida Fresh Vending & Markets' culture.

Responsibilities

• Onboard new customers managing all steps in the onboarding process to include customer profit qualification, identification of equipment needs, customer contract negotiations, planogram and pricing plans and documenting service needs for the customer.
• Develop a customized Customer yearly business plan addressing the critical needs of the customer while delivering Florida Fresh Vending & Markets budgeted profit and volume.
• Work with Field Sales Team, and the Marketing Team for specific local market plans as well as deployment and communications.
• Collect and analyze statistics as well as conduct post analysis measuring the success levels of business plans and analysis of actual customer profit contribution versus forecasted contribution.
• Subject matter expert for the Florida Fresh Vending & Markets sales plans establishing process and routines specific to but not limited to: monthly sales and execution plan communication to field operations, customer retention, customer service ticket process and management, Parlevel link & processes against key established metrics.
• Develop collaboratively with customer and/or leaderships a yearly price/package plan that generates desired results for both Customer and Florida Fresh Vending & Markets.
• Collaborate with internal Business Partners (Digital Manager, Marketing, Finance) to develop programming that will accelerate incremental business and exceed program objectives.
• Conduct post analysis measuring the success levels of programs and making any necessary changes to price/package plan.
• Sell-in and implement local strategies.
• Subject matter expert on assigned Customers and New Customers. Responsible for communicating weekly to Executive team discussing plans, commitments and establishing goals against assigned metrics.
• Work with Category Management to gain key market and customer insights. Negotiate contracts for new business and renegotiate contracts for existing business.
• Support customer/channel forecast to ensure alignment with business trends while mitigating risk of product supply issues.

Requirements

and Skills:

• Strategic Selling, Conceptual Selling, Account Management.
• Food Service On Premise (FSOP), Direct Store Delivery (DSD) and/or Beverage category experience preferred.
• Strong communication skills (Listening, Speaking, Writing, Inquiring)
• Attention to detail.
• Strong negotiation skills
• Strong collaboration skills
• Analytical thinking (Strategic Thinking Systematically, Problem Solving)
• Consumer goods and Beverage Industry knowledge
• Customer focused.
• Experience influencing effective negotiation and selling. Experience
• 5-8 years in consumer goods industry
• Experience in developing successful customer business plans.
• Experience in developing and managing price/package plans that contribute to profitability goals.
• Change agent who thrives in a fast pace, ever changing environment Physical Demands: Consistently stand and/or walk for 2-3 hours per day Lift up to 25 pounds on a consistent basis Lift, bend, reach above the head, kneel, crouch, and/or stretch. Florida Fresh Vending & Markets is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state or local protected class. Job Type: Full-time

Benefits

:

• Dental insurance
• Employee assistance program
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance Work Location: In person