Now Hiring - Orlando Preowned LLC - BDC/Internet Sales Representative in Orlando, FL

Full description of the position

Come join our team at Florida Preowned LLC! As a BDC/Internet Sales Representative, you will play a crucial role in monitoring internet leads and providing top-notch client follow-up. The successful candidate will be a customer-service oriented individual with exceptional organizational skills to effectively manage incoming customer leads and technically savvy to have the ability to communicate clearly and efficiently with customers using internet/email, mobile/Smart phones, tablets, etc. An essential part of this role is the ability to comfortably make phone calls and send emails to prospective clients on a regular schedule. No cold calling you will work with warm leads from customers who are already interested in buying or trading in a vehicle. You will be the customer's first point of contact delivering a professional, friendly, and informative experience that reflects our Buy Smart Be Happy sales philosophy. Very competitive compensation.

Responsibilities

• _(including but not limited to):_
• Monitor and respond promptly to inbound sales phone calls, internet leads, texts, and emails.
• Qualify prospects by asking relevant questions to accurately assess vehicle needs and preferences.
• Adhere to established call and email scripts to ensure consistent and effective communication.
• Schedule, confirm, and follow up on all customer appointments, whether attended or missed.
• Collect and deliver requested information to customers in a timely and professional manner.
• Assist customers with digital tools (credit applications, trade-in evaluations, etc.). Collaborate with Sales Manager and General Manager to review performance objectives, analyze results, and plan daily activities Proactively follow up with clients to generate new business opportunities and foster long-term relationships.
• Demonstrate a strong commitment to customer satisfaction, recognizing it as the foundation of long-term business success.
• Engage in daily prospecting activities via phone, email, and mail; maintain a structured prospect development system.
• Conduct outbound sales follow-up and prospecting activities including phone calls, texts, and emails to engage customers, re-engage inactive leads, confirm appointments, and ensure no opportunity goes unworked.
• Maintain up-to-date knowledge of current dealership inventory, promotions, and pricing.
• Participate in monthly goal setting and forecasting activities with management.
• Attend all scheduled sales meetings and training sessions to support ongoing development.
• Stay informed on automotive industry terminology, trends, and product updates.
• Consistently demonstrate behaviors aligned with the company's Vision, Mission, and Core Values in all interactions with customers, colleagues, and vendors.
• Comply with all company policies, procedures, and safety protocols.
• other tasks as assigned

Requirements

:

• Minimum one-year Automotive BDC experience strongly preferred.
• Strong follow-up skills
• Highly proficient computer skills
• Fast and accurate response time when communicating with customer
• Excellent written communication skills
• A positive attitude, strong work ethic, and eagerness to learn
• Professionalism, integrity, and a team-player mindset
• Team oriented, flexible and focused on maintaining a high level of customer service
• Must have a valid driver's license and an acceptable driving record
• Ability to work a flexible schedule, including evenings, weekends, and holidays (required)
• Bi Lingual is a plus(English/Spanish) This job description is not intended to cover all duties.

Responsibilities

may change at any time with or without notice.