Now Hiring - Portmantle Sales Partners - Sales and Customer Service Representative in Redmond, WA

Full description of the position

We are an innovative business consulting firm committed to providing exceptional products, outstanding customer experiences, and reliable sales support. Our team thrives in a collaborative and growth-focused environment where employees are encouraged to succeed and clients receive personalized, high-quality service. As our company continues to grow, we are seeking a motivated Sales and Customer Service Representative to support and manage both prospective and existing client accounts. As a Sales and Customer Service Representative, you will serve as a primary point of contact for business clients, ensuring a seamless and professional experience throughout the enrollment and account management process. The Sales and Customer Service Representative role requires strong communication, organization, and problem-solving skills, as you will be responsible for handling client inquiries, processing account requests, and supporting key sales initiatives. The ideal Sales and Customer Service Representative is detail-oriented, proactive, and passionate about building strong business client relationships that contribute to long-term business success.

Key Responsibilities

of the Sales and Customer Service Representative:

• Relationship Management: Build and maintain strong client relationships through consistent communication and exceptional direct customer service.
• Consultative Sales: Identify customer needs and present tailored product and service solutions in person to improve satisfaction and retention.
• Account Support: Manage assigned client accounts by providing personalized support, recommending solutions, and processing sales and enrollment requests.
• Data Integrity: Accurately document client interactions, account updates, and sales activity within the CRM system.
• Collaboration & Growth: Collaborate with other Sales and Customer Service Representatives and participate in ongoing training sessions to strengthen customer service and sales skills.
• Market Awareness: Conduct market and customer research to gather feedback, evaluate competitors, and identify opportunities for improvement.
• Issue Resolution: Assist in resolving business customer concerns promptly while maintaining professionalism and a positive client experience.

Qualifications

for the Sales and Customer Service Representative role:

• Experience: Minimum of 1 year of experience in customer service, sales, account management, or a related field preferred but not required. Direct experience as a Sales and Customer Service Representative is a plus.
• Communication: Strong verbal and written communication skills with a professional and engaging attitude.
• Adaptability: Ability to multitask, prioritize responsibilities, and work effectively in a fast-paced environment.
• Mindset: A dedicated team player with the ability to work independently and drive results when needed. Pay: $51,261.76 - $61,734.59 per year Work Location: In person