Now Hiring - VIVA MFG, LLC. - Account Manager in Tampa, FL

Full description of the position

GENERAL PURPOSE The Account Manager is responsible for maintaining and growing existing client accounts while effectively onboarding new clients within the nutraceutical industry. This role serves as a key liaison between clients and internal departments, including Business Development, Production Planning, Research & Development, Finance, and Production. Success in this position requires strong project management capabilities, effective supply chain communication, and exceptional relationship-building skills. The ideal candidate will be self-motivated, detail-oriented, and able to work both independently and collaboratively in a fast-paced environment. POSITION RESPONSIBILITIES Manage and grow assigned customer accounts from onboarding through project completion. Lead the completion of RFQs (Requests for Quotes) and ensure timely and accurate submissions. Oversee and manage complex Bill of Materials (BOMs) to support project execution. Build and maintain strong, collaborative relationships with customers to foster long-term partnerships. Develop detailed project plans aligned with customer goals and timelines. Monitor order readiness, material procurement, and tracking to ensure timely delivery. Provide timely and accurate production updates to internal teams and customers. Respond to all customer inquiries with a same-day turnaround, ensuring exceptional service. Coordinate and lead regular customer meetings to review project progress and performance. Monitor internal department performance (R&D;, Estimating, Production) to meet customer expectations. Facilitate smooth and successful onboarding processes for new clients. Maintain high levels of customer satisfaction and actively work to ensure retention. Identify opportunities to upsell and cross-sell within assigned accounts strategically. Collaborate with the Finance team to monitor and audit account performance. Manage accounts receivable activities, including payment follow-up and issue resolution. Proactively assess and mitigate risks to ensure continuous account stability and customer satisfaction. MINIMUM QUALIFICATIONS Education: College and/or equivalent experience Experience:

• Minimum of 35 years of experience in Account Management and/or Customer Service, preferably in a B2B environment.
• Experience working in a cGMP-compliant manufacturing environment, such as Pharmaceuticals, Nutraceuticals, Cosmetics, or Food industries.
• Proven experience in project management and a strong understanding of supply chain operations, especially within regulated manufacturing environments. Knowledge, Skills and Abilities:
• Highly organized with exceptional time management abilities and the capacity to manage multiple priorities effectively.
• Strong process management skills and a keen attention to detail to ensure accuracy and consistency across tasks.
• Technologically proficient with high computer literacy; comfortable navigating software, ERP systems, and digital tools.
• Strong & compelling writing and verbal communication skills; equally strong listening skills
• Excellent planning, organizational, and time management skills Certification or License: PMP Pay: $65,000.00 - $75,000.00 per year

Benefits

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• Dental insurance
• Disability insurance
• Health insurance
• Paid time off
• Vision insurance Work Location: In person