Now Hiring - Alternative HR - Account Specialist and Service Advisor in Sioux Falls, SD

Full description of the position

Great customer experiences don't happen by accident they happen because of great people! Our client is currently seeking a motivated professional that enjoys building relationships, managing multiple priorities, and delivering solutions that exceed customer expectations while contributing to business growth.

What You'll Do

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• Serve as a primary point of contact for customers, providing responsive, professional service.
• Respond to customer inquiries, requests, and service needs in a timely manner.
• Build and maintain strong relationships with new and existing customers.
• Coordinate projects with internal teams to ensure timely, accurate, and high-quality results.
• Manage customer communications throughout each project, keeping clients informed from start to finish.
• Monitor customer satisfaction and proactively resolve concerns.
• Identify opportunities to recommend additional products or services that provide value to customers.
• Generate new business through prospecting, referrals, networking, and follow-up with prospective customers.
• Maintain accurate customer records and sales activity within the CRM system.
• Stay organized while managing multiple customer accounts and priorities. What You'll Bring:_
• Bachelor's degree in Business Administration, Marketing or Communication from an accredited college or university; or an equivalent combination of education and professional work experience.
• 2+ years of experience in customer service, account management, inside sales, client relations, or business development.
• Valid driver's license and clean driving record. What Makes You Successful:
• Proficiency with Microsoft Office Suite, including Outlook, Word, and Excel.
• Strong computer skills with the ability to quickly learn new software and technology platforms.
• Basic math skills with the ability to perform calculations accurately and efficiently.
• Experience creating professional email communications, proposals, quotes, or other customer-facing documents.
• Excellent verbal and written communication and relationship-building skills.
• A proactive, solution-oriented mindset with a passion for helping customers.
• Strong organizational skills and attention to detail.
• Ability to manage multiple priorities in a fast-paced environment.
• Comfortable making outbound calls and following up on customer opportunities.
• Self-motivated with the ability to work both independently and collaboratively. What We Offer:
• Competitive wage based on experience, starting at $28.00-$30.00 per hour
• Full benefits package available including Health, Dental, and Vision insurance
• Company-paid Life Insurance
• 401(k) Plan with company matching
• Holiday, Paid Time Off (PTO), & Maternity/Parental Leave