Now Hiring - Sierra LLC Air Conditioning & Heating - HVAC Sales Lead Coordinator in Las Vegas, NV

Full description of the position

Create Opportunity. Support Growth. Deliver Exceptional Customer Experiences. At Sierra Air Conditioning & Plumbing, we don't just answer phoneswe create experiences. For over 30 years, we've built a reputation in Las Vegas for delivering high-quality service, developing top talent, and maintaining a high standard across everything we do. We're looking for a HVAC Sales Lead Coordinator who thrives in a fast-paced environment, communicates confidently, and knows how to create urgency while delivering outstanding customer service. This role plays a critical part in supporting our HVAC sales department by coordinating leads, scheduling appointments, managing follow-up, and helping drive revenue opportunities. If you are organized, energetic, customer-focused, and motivated by performance, this is your opportunity to grow with a top-performing team. What You'll Get

Compensation

& Growth

• Hourly Pay: $18$30 per hour (based on experience)
• Bonus and commission opportunities based on performance
• High earning potential through lead conversion and scheduling success

Benefits

• Medical, dental, and vision insurance
• 401(k) with company match
• Paid Time Off & Holidays Tools & Support
• Company-provided computer, headset, and software systems
• ServiceTitan technology and CRM support
• Structured training and leadership support
• Strong management and operations team Growth & Development
• Ongoing sales and customer service training
• Leadership development opportunities
• Clear growth path into dispatch, sales management, operations, or recruiting Culture & Perks
• One Team. One Standard. One Goal.
• Team events, contests, and performance spiffs
• Year-round stability in a growing company
• High-performance, team-first culture The Role (What You'll Own) This role is more than scheduling appointmentsyou are helping create opportunities for the sales team while delivering a professional and seamless experience for customers. You will:
• Coordinate HVAC sales and replacement leads
• Schedule and confirm appointments for Comfort Advisors
• Follow up with customers regarding estimates, financing, and pending decisions
• Communicate with customers professionally and confidently
• Support department revenue growth through organization and follow-through
• Deliver a professional, 5-star customer experience throughout the process

Key Responsibilities

Lead Coordination & Scheduling

• Manage inbound and outbound HVAC sales opportunities
• Schedule and confirm appointments for Comfort Advisors
• Coordinate schedules between customers, sales team, and dispatch
• Ensure accurate customer information and lead details are entered into ServiceTitan Customer Experience
• Build rapport and maintain professional communication with customers
• Follow up on pending estimates and unsold opportunities
• Assist customers with appointment coordination and financing steps
• Deliver a positive and organized customer experience Performance & Accountability
• Meet lead conversion, scheduling, and follow-up expectations
• Maintain strong attention to detail and organization
• Support department revenue and closing opportunities
• Take ownership of pipeline management and communication Standards & Consistency
• Maintain accurate notes and updates in ServiceTitan
• Follow company communication and scheduling procedures
• Maintain professionalism during high-volume periods
• Ensure timely follow-up and responsiveness Team Collaboration
• Communicate effectively with Comfort Advisors, dispatch, managers, and operations
• Support team goals and company initiatives
• Contribute to a positive, high-performance culture What We're Looking For
• Previous customer service, dispatch, sales coordination, or call center experience preferred
• Strong communication and multitasking skills
• Comfortable handling high call volume and fast-paced environments
• Strong organizational and follow-up abilities
• Ability to create urgency and maintain professionalism
• Experience with CRM or scheduling software preferred
• ServiceTitan experience is a plus
• Positive attitude, coachability, and strong work ethic
• Ability to work evenings or weekends when needed Important
• This is a customer-facing role professionalism is non-negotiable
• Communication and follow-through directly impact department success
• Attention to detail and urgency are critical in this role
• Success comes from consistency, organization, and accountability
• We are looking for someone who can help create opportunities while delivering an exceptional customer experience Pay: $18.00 - $30.00 per hour

Benefits

:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Paid training
• Vision insurance Work Location: In person