Now Hiring - The Effective Syndicate - Field Sales Service Development Representative in Stone Mountain, GA

Full description of the position

Field Service Development Representative Our client in Stone Mountain, Ga has an immediate need for a Field Service Development Representative. The Field Service Development Representative is responsible for generating service revenue opportunities through outbound prospecting, customer engagement, appointment setting, service marketing campaigns, and quote initiation. This role connects customers, Field Service Technicians, CSR Management, and Accounting to ensure service needs are identified, documented, quoted, and processed efficiently.

Responsibilities

:

• Outbound calls and emails to identify service opportunities
• Re-engage inactive customers
• Promote service agreements and maintenance programs
• Build long-term customer relationships
• Execute postcard mailings, promotional campaigns, and service reminders
• Track responses and convert into appointments
• Maintain targeted customer lists
• Schedule service appointments
• Qualify customer needs
• Gather service and equipment details
• Initiate quotes using preset pricing structure
• Coordinate with Field Service Technicians for scope validation
• Update quote details based on technician input and Route to CSR Manager ? Accounting for processing
• Follow up on approvals and outcomes
• Maintain 100% CRM accuracy
• Track all leads, appointments, quotes, and follow-ups
• Ensure no opportunity is left without a next step

Qualifications

:

• Proven ability to conduct high-volume outbound calls and emails to generate service opportunities, re-engage inactive customers, and schedule appointments.
• Strong customer service and relationship-building skills with the ability to develop long-term customer partnerships and identify customer needs.
• Excellent verbal and written communication skills with the ability to confidently promote service agreements, maintenance programs, and company offerings.
• Highly organized with exceptional attention to detail, ensuring accurate CRM documentation, lead tracking, appointment scheduling, quotes, and follow-up activities.
• Adaptable and able to thrive in a fast-paced environment while managing multiple priorities and changing business needs.
• Experience qualifying customer needs, gathering service and equipment information, and initiating quotes using established pricing guidelines.
• Ability to coordinate effectively with Field Service Technicians, management, and accounting to ensure accurate quote development and timely processing.
• Proficient in CRM systems and Microsoft Office Suite, with a commitment to maintaining 100% data accuracy.
• Strong time management and follow-through skills with the ability to ensure every lead, quote, and customer opportunity has a documented next step.
• Self-motivated and results-driven, with the ability to meet outbound activity goals and contribute to business growth. Shift:
• Monday-Friday 7:30am-4:30pm Pay: From $25.00 per hour Work Location: In person