Now Hiring - Dana Wharf Sportfishing & Whale Watching - Customer Support Agent - Retail sales associate and Ticket agent in Dana Point, CA

Full description of the position

Pay: $19.00 $22.00 per hour Front Office & Reservations Specialist Dana Wharf Sportfishing & Whale Watching Dana Point, CA Part-Time to Full-Time | Dana Point Harbor | Weekends & Holidays Required Join One of Southern California's Most Iconic Waterfront Attractions Since 1971, Dana Wharf Sportfishing & Whale Watching has been creating unforgettable ocean adventures for millions of guests. We are seeking an experienced, energetic, and professional Front Office & Reservations Specialist to join our team in beautiful Dana Point Harbor. This is not an entry-level position. Five or more years of experience in a fast-paced, customer-facing environment is required. We are looking for someone who thrives under pressure, enjoys helping people, and can confidently manage multiple responsibilities while delivering an exceptional guest experience. As a Front Office & Reservations Specialist, you will be the first impression of Dana Wharf. You'll assist guests with reservations, answer phones, check in passengers, process payments, and help ensure our daily operations run smoothly in a fun, fast-paced waterfront environment.

Responsibilities

Welcome guests with a warm, friendly, and professional attitude. Answer a high volume of incoming phone calls. Book whale watching trips, sportfishing trips, cruises, and private charters. Process reservations, payments, gift cards, and retail merchandise sales. Check guests in for departures and provide trip information. Answer questions regarding schedules, parking, directions, and trip details. Coordinate with captains, crew, and office staff to ensure smooth daily operations. Maintain an organized and professional front office. Assist with daily office operations and support the team as needed. Create a positive first impression for every guest who visits Dana Wharf.

Qualifications

Five or more years of experience in a fast-paced, customer-facing environment is required. Previous experience in front office operations, reservations, retail management, hotel front desk, marina operations, tourism, recreation, attraction admissions, or a similar high-volume business is strongly preferred. Strong computer skills and the ability to quickly learn reservation software. Experience handling multiple phone lines while assisting guests in person. Excellent communication, problem-solving, and interpersonal skills. Outstanding organizational and multitasking abilities. Ability to remain calm, professional, and efficient during busy periods. Comfortable processing reservations, payments, gift cards, and retail merchandise sales. Reliable, punctual, and dependable. Available to work weekends and holidays. Knowledge of boating, fishing, marine life, or Dana Point is a plus, but not required.

Benefits

• Competitive hourly pay.
• Opportunity to grow from part-time into a full-time position.
• Health insurance for eligible full-time employees.
• Paid vacation for Full time employers
• 401(k) retirement plan for full time
• Employee discounts on trips and merchandise. Work in one of Southern California's most beautiful waterfront locations. If you're looking for more than just a job and want to be part of a respected family-owned company with over five decades of creating memorable experiences on the water, we'd love to hear from you. Apply today and become part of the Dana Wharf family! Job Types: Full-time, Part-time Pay: $20.00 - $22.00 per hour Education:
• High school or equivalent (Preferred) Experience:
• Retail sales: 1 year (Preferred) Work Location: In person