Now Hiring - NC Auto - Client Advisor (Auto Sales) in Franklin, TN

Full description of the position

About the Opportunity At Nelson Mazda Cool Springs, we're redefining the car buying experience. As a Client Advisor , you'll deliver a professional, pressure-free experience focused on customer satisfactionnot commission. If you're passionate about helping people, thrive in a team environment, and are motivated to grow - we want to hear from you. What You'll Get

• Base pay of $4,000 per month (non-commissioned) w/ a bonus structure
• New car allowance with Mazda
• 40 Hours of PTO after 90 days of employment
• 401(k) with up to 6% company match $1 for $1!
• Health, dental, and vision insurance available
• Volunteer Time Off (VTO) given on 1st day of employment
• Consistent, predictable schedule: Saturdays required, closed Sundays
• Dedicated on site trainer for training + support to help you succeed!

What You'll Do

• Guide guests through a world-class, transparent car buying experience
• Respond to internet and phone inquiries and schedule showroom appointments
• Make 45+ outbound calls daily to follow up with leads and prospects
• Conduct vehicle walkarounds and deliver expert-level product presentations
• Log all customer interactions in CRM and dealership systems
• Prepare vehicles and customer info for upcoming appointments
• Assist with showroom appearance, lot organization, and guest hospitality
• Stay current on Mazda models, news, and competitive vehicle offerings What We're Looking For
• Strong communication and customer service skills
• Positive attitude and a team-oriented mindset
• Ability to multitask in a fast-paced environment
• Comfortable using technology and CRM platforms
• Valid driver's license and clean driving record
• Retail or sales experience preferred, but not required What Success Looks Like
• 13 vehicles sold monthly (rolling 90-day average)
• 95%+ customer satisfaction index (MBEP score)
• High conversion rate of internet and phone leads
• Strong performance in optional protection and service product offerings
• Completion of all Mazda certifications and training