Now Hiring - SBGA - Sales Support Lead in Irvine, CA

Full description of the position

Company Overview

: With over 25 years of industry excellence, our company has been recognized as one of America's Fastest Growing Companies by Inc. 500 Magazine. We operate as a leading business technology firm dedicated to empowering entrepreneurs. We offer a comprehensive suite of products and services designed to meet the critical needs of small- to medium-sized business owners. Our solutions include:

• Touchless payments, capital funding, payroll, and accounting solutions
• Shipping, search engine optimization, and internet marketing
• Electronic payments and advanced technology solutions Our core mission is delivering top-tier back-office management solutions that enhance operational efficiency. Job description: The Sales Support Supervisor serves as the conductor for the external sales department, prioritizing workflows with a revenue-first mindset. This is an advanced role, responsible for directing a multi-member sales support team, ensuring that tasks are delegated effectively to meet production goals while providing high-level support and performance coaching to our Outside Sales Force.

Essential Duties and Responsibilities

: Department Leadership and Prioritization:

• Act as the primary conductor of the Sales Support team, directing daily workflows for all Sales Support team members
• Prioritize sales contracts and departmental tasks and customer files based on revenue potential and strategic importance
• Ensure deadlines and production targets are met by redistributing workloads and resources in real time
• Provide regular feedback and ongoing coaching to the Sales Support team to improve accuracy and sales efficiency Outside Sales Force Support:
• Provide expert-level support to the Outside Sales Force team, assisting with high-stakes sales contract structures and developing enterprise-level business solutions
• Identify performance gaps within the outside sales force and implement training or strategic initiatives to increase their success rates
• Serve as the final point of escalation for outside sales force on complex contract negotiations and pricing strategies
• Collaborate with sales leadership to align Sales Support team efforts with broader company revenue goals Revenue and Growth Strategy:
• Manage the sales pipeline to identify and eliminate bottlenecks and implement improvements to accelerate account activations
• Develop and refine pricing strategies and sales initiatives that drive department production
• Oversee the most complex, high-revenue accounts, ensuring white-glove service, flawless activation and long-term retention
• Analyze department data and reports to provide the Sales Executive Team with insights on production trends and revenue forecasts Operational Oversight:
• Provide final review of complex customer quotes and contract structures
• Oversee the accuracy of department logs, reporting, and CRM data
• Manage high-level vendors and partner relationships to ensure smooth transactions Beneficial Experience:
• 5+ years in outside sales, sales management, or a senior relationship management role.
• Proven experience managing a multi-person team in a high-volume environment.
• Advanced understanding of customer pricing, revenue models, and contract negotiation
• Strong leadership ability with a focus on prioritizing tasks based on financial impact
• Advanced experience with Salesforce, DocuSign, Zoom, Microsoft Excel, etc
• Excellent interpersonal skills with the ability to motivate both the internal team and the external teams Pay: From $80,000.00 per year

Benefits

:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Health insurance
• Life insurance
• Paid time off
• Vision insurance Education:
• High school or equivalent (Required) Experience:
• Leadership: 2 years (Preferred)
• Sales: 3 years (Required)
• Customer service: 3 years (Required) Ability to Commute:
• Irvine, CA 92618 (Required) Work Location: In person