Now Hiring - EMC Security - Outside Sales Representative – Residential & Small Business Security in McDonough, GA

Full description of the position

Outside Sales Representative Residential & Small Business Security Department Sales Reports To Sales Manager / Director of Sales

Position Summary

The Outside Residential and Small Business Sales Representative is responsible for generating new business, running company-generated appointments, and expanding the company's customer base by selling electronic security, life- safety, video, access control, smart home, and monitoring solutions. This role is field-based and requires a consultative sales approach with homeowners and small-to-medium-sized business customers. The representative is expected to assess customer needs, recommend appropriate solutions, close business, and maintain accurate activity in the company CRM.

Key Responsibilities

Business Development & Prospecting Identify and develop new sales opportunities through cloverleafing, referrals, networking, community events, partnerships, and self-generated activity. Build and maintain a consistent sales pipeline within the assigned territory. Establish relationships with realtors, builders, property managers, local businesses, and community organizations. Actively promote the company's security, monitoring, and service offerings in the local market. Company-Generated Leads & Internal Appointments Run appointments set by Inside Sales, Customer Care, marketing programs, and other internal lead sources. Maintain an up-to-date calendar with available appointment windows for Inside Sales scheduling. Communicate promptly with Inside Sales regarding appointment status, customer needs, reschedules, and follow-up actions. Treat company-generated leads with urgency and provide timely updates in the CRM. Handle customer care opportunities with the appropriate level of professionalism, technical awareness, and urgency. Consultative Sales Process Conduct on-site or virtual needs assessments for residential and small business customers. Identify security risks, customer concerns, budget expectations, and decision-making criteria. Recommend appropriate solutions based on the customer's property, lifestyle, business operations, and security needs. Present clear proposals covering system design, equipment, installation, monitoring, and service options. Address objections, explain value, and close sales in a professional manner. Solution Design & Technical Knowledge Recommend intrusion detection, video surveillance, access control, smart home automation, environmental detection, fire/life-safety where applicable, and monitoring services. Create a customer Needs Analysis when required by company process. Use approved quoting tools and pricing standards to create accurate proposals. Maintain working knowledge of company products, monitoring options, contract terms, financing options, and recurring monthly revenue opportunities. Identify when a project requires additional review by operations, technical support, sales engineering, or management. Sales Administration Prepare and deliver professional proposals, agreements, and required customer documentation. Accurately document calls, visits, notes, proposals, follow-up tasks, and sales status in the CRM. Maintain clean opportunity records, expected close dates, lead source information, and sold scope details. Coordinate with operations, installation, and customer care teams to support a smooth handoff after the sale. Follow company pricing, approval, contract, and documentation requirements. Customer Relationship Management Serve as the primary customer contact during the sales process. Provide professional follow-up before and after installation to support customer satisfaction. Ask for referrals, reviews, and additional opportunities when appropriate. Help preserve existing customer relationships while identifying upgrade, add-on, and service opportunities. Revenue & Performance Management Achieve assigned monthly and annual sales goals. Meet activity expectations for self-generated appointments, company- generated lead follow-up, proposals, closes, and CRM accuracy. Focus on both upfront system sales and recurring monthly revenue. Provide regular updates to management regarding pipeline, forecast, wins, losses, and market feedback.

Required Qualifications

High school diploma or GED required. 2+ years of outside sales experience preferred, ideally in security, telecommunications, home services, technology, insurance, real estate, or another consultative sales environment. Demonstrated ability to prospect, build relationships, follow up, and close business. Valid driver's license, reliable transportation, and ability to travel within assigned territory. Ability to pass background checks and obtain any required state licensing or registration. Professional communication skills and comfort working with homeowners, business owners, and internal teams.

Preferred Qualifications

Experience selling monitored security systems or recurring monthly revenue services. Familiarity with intrusion alarms, CCTV/video surveillance, access control, smart home devices, and monitoring services. Experience using CRM and electronic quoting tools. Knowledge of contract-based sales, financing options, and customer upgrade programs.

Work Environment

Primarily field-based with frequent local travel within an assigned territory. Work includes residential neighborhoods, small businesses, offices, retail locations, and light commercial environments. Evening and weekend availability may be required to accommodate customer schedules. Regular use of phone, email, CRM, and quoting tools is required.

Compensation

Structure (Typical) Base salary plus commission with uncapped earning potential. Commission and incentives may be tied to system sales, type of sale generated, contract value, and recurring monthly revenue. Additional bonuses may be available for exceeding sales goals or achieving specific company initiatives. Monthly car allowance provided according to company policy.

Benefits

include health insurance, paid time off, and employee discounts. Physical

Requirements

Ability to travel throughout the assigned territory. Ability to walk customer properties and conduct basic site assessments. Ability to occasionally lift up to 25 pounds. Ability to use a mobile phone, laptop, or tablet for sales and CRM activity.

Benefits

:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Health savings account
• Life insurance
• Referral program
• Travel reimbursement Work Location: On the road