Now Hiring - Magnetic Products - Inside Sales Associate in Highland, MI

Full description of the position

About MPI Magnetic Products, Inc. (MPI) is a leading U.S. manufacturer of magnetic separation, metal detection, material handling, and conveying solutions serving the food, pharmaceutical, plastics, recycling, aggregate, and industrial manufacturing markets. For more than 40 years, MPI has helped manufacturers improve product purity, protect equipment, and enhance process efficiency through innovative engineered solutions.

Position Summary

As part of MPI's Inside Sales team, you will work alongside a select group of motivated Applications Specialists who serve as trusted advisors to customers, sales channel partners, and Regional Sales Managers. Members of the Inside Sales team are responsible for analyzing customer applications, recommending the appropriate MPI solution, preparing quotations, processing customer orders, and supporting projects from initial inquiry through order execution. This role combines technical problem-solving, customer service, estimating, and sales support within a fast-paced manufacturing environment. The ideal candidate enjoys solving technical challenges, communicating with customers, collaborating across departments, and continuously improving customer experience.

Key Responsibilities

Customer Responsiveness & Sales Support

• Deliver exceptional customer responsiveness by professionally managing customer inquiries, RFQs, phone calls, emails, and online requests.
• Serve as the primary point of contact throughout the quotation and order process.
• Build strong relationships with customers, distributors, and Regional Sales Managers.
• Resolve customer issues professionally while maintaining a high level of customer satisfaction. Quotation & Commercial Excellence
• Review customer applications and specifications to develop accurate and competitive quotations.
• Generate timely quotations for both standard and engineered products while meeting established turnaround objectives.
• Analyze pricing, costing, and profitability to support business objectives.
• Follow quotation standards and pricing guidelines to maximize consistency and profitability. Technical Applications & Engineered Solutions
• Analyze customer processes, applications, blueprints, and equipment layouts.
• Recommend appropriate MPI products and engineered solutions.
• Support custom equipment estimates, including fabricated components, conveyors, and engineered assemblies.
• Collaborate with Engineering and Operations to develop practical, manufacturable customer solutions.
• Review drawings, Bills of Material, and supplier costs to support accurate estimating. ERP / CRM Excellence
• Maintain accurate RFQs, quotations, customer records, orders, pricing, work instructions, and documentation within ERP and CRM systems.
• Process customer orders accurately and efficiently.
• Ensure departmental documentation complies with established MPI procedures.
• Maintain data integrity to support forecasting, reporting, and customer communications. Continuous Improvement & Collaboration
• Partner with Engineering, Operations, Purchasing, Product Development, and Sales to improve products, pricing, and quoting efficiency.
• Identify opportunities to improve profitability and customer experience.
• Participate in continuous improvement initiatives that increase departmental efficiency and operational excellence.
• Share product knowledge and best practices across the Inside Sales team. Performance Expectations Success in this role is measured through consistent delivery of:
• RFQ turnaround time
• Quote accuracy
• Order accuracy
• Customer responsiveness
• Customer satisfaction
• ERP / CRM data quality
• Gross margin performance
• Cross-functional collaboration
• Continuous improvement participation Success Profile The ideal candidate is:
• Customer-focused and responsive
• Naturally curious and enjoys solving technical problems
• Detail-oriented and highly organized
• Comfortable working in a fast-paced manufacturing environment
• Analytical with strong mechanical aptitude
• Collaborative and team-oriented
• Accountable and deadline-driven
• A confident communicator who enjoys helping customers succeed

Qualifications

Education & Experience

• Associate or bachelor's degree in engineering technology, Business, Manufacturing, or related field preferred (or equivalent experience).
• 37 years of inside sales, applications engineering, estimating, or industrial manufacturing experience.
• Experience quoting engineered equipment preferred.
• Manufacturing experience is strongly preferred. Technical Skills Experience with:
• ERP systems
• CRM systems (Zoho preferred)
• Microsoft Office 365
• Reading engineering drawings and blueprints
• Product estimating and costing
• Bills of Material
• Manufacturing processes Ideal Match Skills
• Conveyor systems
• Magnetic separation equipment
• Material handling equipment
• Fabrication estimating
• AutoCAD or similar CAD software Why MPI? At MPI, you'll join a growing, family-owned manufacturer recognized for engineering excellence, innovation, and customer commitment. As an Inside Sales Representative, you'll become a trusted technical advisor, helping manufacturers solve complex processing challenges while working closely with Engineering, Operations, and Sales. Every day brings new customer applications, new technical challenges, and new opportunities to make a measurable impact on our customers' success. We offer competitive compensation, comprehensive benefits, professional development opportunities, and a collaborative team environment where your ideas and contributions matter. Pay: $65,000.00 - $72,000.00 per year

Benefits

:

• 401(k)
• 401(k) matching
• Dental insurance
• Disability insurance
• Health insurance
• Paid time off
• Vision insurance Work Location: In person