Now Hiring - Massage Envy - Wellness Advisor/ Sales Associate in Bayside, NY

Full description of the position

The Wellness Advisor / Front Desk Sales Associate is responsible for delivering exceptional customer service, promoting memberships and wellness services, managing front desk operations, and creating a welcoming environment for members and guests. This role serves as the first point of contact for clients and plays a key role in supporting clinic growth through membership sales, retention, and outstanding guest experiences.

Essential Duties

& ResponsibilitiesGuest Experience & Customer Service

• Greet all members and guests in a friendly, professional, and welcoming manner.
• Check clients in and out efficiently while maintaining accuracy.
• Answer incoming phone calls, emails, and text inquiries promptly.
• Schedule, confirm, and manage appointments using clinic software.
• Resolve client concerns professionally and escalate issues when necessary.
• Maintain confidentiality of client information in accordance with company policies. Membership Sales & Retention
• Educate guests on Massage Envy memberships, services, and wellness programs.
• Consistently achieve membership sales goals and clinic performance targets.
• Recommend membership upgrades, add-on services, and retail products.
• Conduct membership reviews and assist members in maximizing their benefits.
• Follow up with prospective members and inactive clients to encourage bookings and enrollment.
• Assist with membership retention efforts and account maintenance. Administrative & Front Desk Operations
• Process payments, memberships, gift card sales, and retail transactions accurately.
• Maintain accurate client records and account information.
• Balance daily cash, credit card, and membership transactions.
• Monitor appointment schedules and assist with maximizing therapist and esthetician utilization.
• Complete opening and closing procedures according to clinic standards.
• Maintain a clean, organized, and professional reception area. Team Collaboration
• Work closely with management, massage therapists, and estheticians to ensure a seamless client experience.
• Participate in team meetings, training sessions, and clinic initiatives.
• Support clinic promotions, events, and marketing campaigns.
• Foster a positive and professional work environment.

Qualifications

• High school diploma or equivalent required.
• Previous sales, retail, hospitality, customer service, or front desk experience preferred.
• Strong communication and interpersonal skills.
• Ability to build rapport and establish trust with clients.
• Comfortable discussing wellness services and membership options.
• Basic computer proficiency and ability to learn scheduling software.
• Strong organizational and multitasking abilities.
• Ability to work evenings, weekends, and holidays as needed. Key Competencies
• Customer Service Excellence
• Sales & Membership Growth
• Communication Skills
• Attention to Detail
• Problem Solving
• Teamwork & Collaboration
• Time Management
• Professionalism Performance Expectations
• Meet or exceed individual membership sales goals.
• Maintain high client satisfaction scores.
• Demonstrate reliability, punctuality, and professionalism.
• Accurately manage client accounts and transactions.
• Contribute to clinic revenue growth through memberships, enhancements, and retail sales.

Benefits

• Competitive hourly pay plus sales incentives.
• Complimentary and discounted wellness services.
• Employee discounts on retail products.
• Ongoing training and professional development opportunities.
• Career advancement opportunities within Massage Envy. Pay: $17.00 - $18.00 per hour Expected hours: No less than 20.0 per week

Benefits

:

• 401(k)
• Employee discount
• Flexible schedule
• Paid time off Education:
• Associate (Preferred) Experience:
• Membership Sales: 1 year (Preferred) Shift availability:
• Day Shift (Required)
• Night Shift (Required) Work Location: In person