Now Hiring - Children's Discovery Museum - Membership and Group Sales Manager in San Jose, CA

Full description of the position

Membership and Group Sales Manager Children's Discovery Museum of San Jose Position Title: Membership and Group Sales Manager Department: Development and Marketing Reports To: Director of Marketing and Communications Status: Full Time, 100% on-site, Exempt Salary Range: $73,000 - $80,000 DOE

Position Summary

Reporting to the Director of Marketing and Communications, the Membership and Group Sales Manager drives earned revenue through group reservations, birthday parties, and memberships. This role will develop and implement strategies to grow this $1M portfolio, while ensuring a seamless, high-quality experience for all visitors.

Essential Duties

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Responsibilities

• Manage all aspects of group reservations for school field trips, camps, and community organizations, including logistics, updating records in the database, and communicating policies. Partner with the visitor engagement team to smoothly orient and check-in groups.
• Build and maintain relationships with schools, educators, and community partners through consistent communication, follow-ups, and outreach to encourage repeat visits and long-term engagement.
• Manage all aspects of birthday party reservations, collect and record deposit payments, and collaborate with the visitor engagement team on party execution.
• Manage approximately $1M in annual earned revenue; develop and implement strategies for year-over-year growth.
• Provide ongoing support for outreach and marketing efforts by assisting with on-site and off-site events, including setting up booths, engaging families, and facilitating hands-on activities that represent the museum experience.
• Analyze visitor feedback and trends to provide actionable insights for improving museum programs and visitor satisfaction.
• Support additional event planning and operational needs as they arise, contributing to a collaborative and flexible team environment.
• Other duties as assigned by Director of Marketing & Communications or Chief Development & Marketing Officer in support of CDM operations.

Qualifications

Required

• Education: Associate/Bachelor's degree or equivalent experience. Candidates with education or experience in fields such as Education, Child development, Museum studies, Communications, Theater, arts, or STEM fields are encouraged to apply.
• Experience: 3+ years in nonprofit marketing or development preferred.
• Skills & Competencies:
• Exceptional customer service skills with a warm, welcoming, and approachable demeanor
• Strong verbal communication and active listening abilities
• Sales experience, preferably in a goal oriented environment
• Ability to engage with children and adults in an age-appropriate, clear, and friendly manner
• Comfort using computers, tablets, and basic office applications such as GSuite and/or Microsoft Office
• Ability to learn museum-specific systems and procedures quickly
• Excellent organizational and time management skills
• Experience with CRM systems - Blackbaud tools preferred
• Ability to leverage data and develop data-informed strategies
• Self-starter who is able to manage multiple priorities simultaneously
• Knowledge of local school districts or past experience working with schools
• Passion for building a brighter future for all children Physical

Requirements

• Ability to move throughout museum spaces and event environments.
• Ability to lift and transport photography/video equipment and materials up to 25 pounds.
• Ability to stand for extended periods during events and productions.

Compensation

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Benefits

CDM is committed to fair and equitable compensation in accordance with California pay transparency requirements.

• Salary range: $73,000 $80,000 annually DOE
• Health, dental, and vision benefits
• Paid time off and paid holidays
• Retirement plan options with employer match after one year
• Museum membership and program benefits
• Professional development opportunities Equal Opportunity Statement Children's Discovery Museum of San Jose is an at-will, equal opportunity employer. CDM does not discriminate on the basis of race, color, religion, sex, gender identity or expression, sexual orientation, national origin, ancestry, age, disability, medical condition, genetic information, marital status, veteran status, political affiliation, or any other characteristic protected by federal, state, or local law. CDM is committed to providing reasonable accommodations to qualified individuals with disabilities. To request an accommodation during the application or hiring process, please contact the Chief Financial and Administrative Officer. How to Apply: Please submit a cover letter and resume to [please apply online]. Pay: $73,000.00 - $80,000.00 per year

Benefits

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• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance Work Location: In person