Now Hiring - Spacetel - Cricket Wireless Retail Sales Representative (Base + Commissions) in Long Beach, CA

Full description of the position

Retail Sales Representative

Job Description

Summary SPACETEL LA, Inc is an authorized retailer of Cricket Wireless, working in partnership with AT&T; to deliver high-quality wireless services. The company is built on a commitment to excellent customer service, consistent sales performance, and operational excellence. Our team of dedicated, goal-oriented professionals is focused on delivering results and exceeding customer expectations. As a Retail Sales Representative , you will be a key member of the store team, responsible for providing knowledgeable support to customers, promoting wireless products and services, and meeting individual sales goals. This role requires a customer-focused approach, a competitive drive, and the ability to work well in a dynamic, fast-paced environment.

Job Description

The Retail Sales Representative supports store operations through direct customer interaction, product knowledge, and inventory assistance. This position is suited for individuals with entry-level to intermediate experience in retail or sales, and it serves as a foundational role with opportunities for advancement into leadership positions such as Store Manager or District Sales Manager. Reporting Structure The Retail Sales Representative reports directly to the Retail Sales Store Manager , who provides daily oversight, sales direction, and performance feedback. Additionally, support and guidance are received indirectly from the District Sales Manager and General Manager , who contribute to broader sales strategies across the organization. The role also includes touchpoints with the Human Resources department for matters related to training, development, and compliance. Collaboration with the Operations Manager may occur to ensure alignment between sales execution and inventory availability.

Key Responsibilities

• Sales Execution & Customer Service This role centers around customer engagement and effective selling. Representatives are expected to build strong customer relationships, deliver excellent service, and promote wireless products confidently and accurately.
• Greet and assist customers in a friendly and professional manner
• Educate customers on pricing, plans, and product features
• Conduct product demonstrations and explain service options
• Support outside sales events and promotional initiatives
• Process transactions efficiently using POS systems
• Meet or exceed personal sales goals consistently
• Promote customer loyalty and retention through service follow-up
• Operational Support & Store Readiness Retail Sales Representatives contribute to smooth store operations by assisting with opening/closing procedures, stocking, and maintaining store presentation.
• Perform opening and closing duties as assigned
• Maintain store appearance and cleanliness to brand standards
• Restock inventory and manage merchandise displays
• Assist in inventory management and transaction reporting
• Secure sensitive items and handle cash responsibly
• Team Collaboration & Communication Working as part of a collaborative store environment, the Representative is expected to engage with team members and leadership to ensure alignment and shared success.
• Communicate effectively with Store Manager and peers regarding store needs
• Support team performance during peak business hours
• Share best practices and help resolve customer concerns
• Provide feedback to management about customer trends or service gaps

Minimum Qualifications

Sales Representative must meet the following requirements to be considered for this role:

• High school diploma, GED, or equivalent work experience
• At least one year of experience in retail sales or customer service
• Prior experience in wireless retail is preferred but not required
• Basic computer proficiency (Microsoft Office, POS systems)
• Bilingual proficiency in Spanish and/or Russian is a plus Key Skills Sales Representatives should demonstrate a well-rounded set of skills that support effective customer interaction, sales performance, and store operations.
• Enthusiasm and positive attitude
• Strong verbal communication skills
• Effective team collaboration
• Organizational efficiency
• Resourcefulness and initiative
• Confidence in engaging with customers
• Commercial and product awareness
• Adaptability and flexibility in a retail environment
• Strong customer service orientation
• Professional presentation and conduct Essential Skills & Competencies To be successful in this role, Retail Sales Representatives must be able to communicate effectively, manage time well, and work productively in a team setting. The ability to learn quickly, stay organized, and adapt to daily challenges is critical.
• Clear and professional communication
• Ability to multitask in a high-traffic retail environment
• Confidence in educating and assisting customers
• Attention to detail in handling transactions and inventory
• Comfort using technology and mobile devices in a sales setting Physical & Sensory

Requirements

The position requires physical activity and sensory focus to meet daily performance expectations and ensure a positive customer experience.

• Ability to stand for extended periods
• Frequent use of hands for typing and device handling
• Ability to lift up to 10 pounds regularly, and occasionally up to 25 pounds
• Clear vision and hearing for customer interaction and operational tasks Key Attributes for Success Success in this role requires a combination of attitude, adaptability, and initiative. Candidates who bring energy, curiosity, and a customer-first mindset will thrive and find long-term growth opportunities.
• Competitive spirit and drive for results
• Commitment to team success
• Responsiveness to feedback and coaching
• Willingness to learn and grow within the company
• Professionalism in representing the brand The Retail Sales Representative plays a foundational role in the daily success of store operations. From delivering excellent customer experiences to supporting sales goals and maintaining operational standards, this position requires consistency, enthusiasm, and a strong commitment to performance. With the right mindset and dedication, this role provides a pathway to career advancement within SPACETEL LA, Inc. Job Types: Full-time, Part-time Pay: From $16.90 per hour

Benefits

:

• 401(k)
• Employee discount
• Flexible schedule
• Paid time off Ability to Commute:
• Long Beach, CA 90805 (Required) Ability to Relocate:
• Long Beach, CA 90805: Relocate before starting work (Required) Work Location: In person