Now Hiring - Gardens of Babylon - Senior Maintenance Account Manager in Nashville, TN

Full description of the position

Company Overview

Gardens of Babylon Landscapes has been creating and maintaining exceptional outdoor spaces throughout Middle Tennessee since 2003. We are committed to sustainable landscaping practices, outstanding customer service, and building lasting relationships with our clients. Our team is passionate about enhancing communities through beautiful landscapes while providing an exceptional experience from the first conversation through every season of service.

Position Summary

Gardens of Babylon is seeking a motivated, customer-focused Customer Service Manager & Sales professional to manage a portfolio of residential and commercial landscape maintenance accounts. This role combines relationship management, sales, and operational coordination to ensure every client receives outstanding service while identifying opportunities to grow their landscape investment. The ideal candidate is an excellent communicator who enjoys building long-term relationships, solving problems, identifying new business opportunities, and working closely with production teams to deliver exceptional results. Key ResponsibilitiesCustomer Relationship Management

• Manage a portfolio of residential and commercial landscape maintenance accounts.
• Build strong, long-term client relationships through proactive communication.
• Conduct routine property visits to evaluate landscape quality and identify opportunities for improvement.
• Respond promptly and professionally to customer questions and concerns.
• Maintain high customer satisfaction and contract renewal rates.
• Perform monthly quality audits for assigned accounts.
• Communicate regularly with clients through phone calls, emails, text messages, and in-person meetings. Sales & Business Development
• Grow existing accounts through enhancement sales and additional landscape services.
• Sell maintenance agreements, work orders, and recurring service programs.
• Convert Design/Build customers into long-term maintenance clients.
• Prepare proposals, estimates, and follow-up communications.
• Collaborate with the Design Team on larger enhancement opportunities.
• Identify opportunities including:
• Landscape enhancements
• Drainage solutions
• Irrigation improvements
• Landscape lighting
• Outdoor living spaces
• Seasonal color
• Lawn care programs
• Tree and shrub care Operations & Team Collaboration
• Partner with Production Managers to ensure projects meet company quality standards.
• Assist with scheduling and routing to maximize efficiency.
• Monitor customer requests and service tickets through completion.
• Review production performance and labor efficiency.
• Maintain accurate customer records, job documentation, and account notes.
• Collaborate with Operations to deliver outstanding service while maximizing profitability. Performance Expectations Success in this role includes:
• Maintain a contract renewal rate of 90% or higher.
• Generate enhancement sales equal to at least 40% of portfolio value.
• Support production teams in achieving 100103% field efficiency.
• Close 50% or more of qualified new maintenance opportunities.
• Convert at least 40% of Design/Build customers into recurring maintenance accounts.
• Maintain a Net Promoter Score (NPS) of 65 or higher.
• Grow recurring service accounts, including lawn care, fertilization, aeration, irrigation, lighting maintenance, mosquito control, and other service agreements into full landscape maintenance partnerships.

Qualifications

• Minimum of 2 years of experience in customer service, account management, sales, or landscape management.
• Proven ability to build and maintain strong customer relationships.
• Excellent communication, organization, and problem-solving skills.
• Strong time management and ability to manage multiple priorities.
• Self-motivated with a passion for delivering exceptional customer service.
• Sales experience with the ability to identify opportunities and close business.
• Valid driver's license with an acceptable driving record.
• Must be insurable under the company's automobile insurance policy.
• Ability to work outdoors while visiting client properties.
• Ability to lift up to 50 pounds as needed. What We're Looking For We're looking for someone who is:
• Customer-focused and relationship-driven
• Professional, positive, and dependable
• Organized and highly detail-oriented
• An effective communicator
• Results-driven with a passion for sales
• A creative problem solver
• Coachable and eager to learn
• Comfortable working independently while collaborating across departments
• Skilled at building trust, negotiating solutions, and closing opportunities
• Able to thrive in a fast-paced environment Why Join Gardens of Babylon?
• Join one of Middle Tennessee's premier landscape companies.
• Build meaningful, long-term relationships with clients.
• Work alongside a talented and collaborative team.
• Enjoy opportunities for professional growth and career advancement.
• Make a direct impact on customer satisfaction, company growth, and the beauty of our communities. If you enjoy helping people, building lasting client relationships, and creating exceptional customer experiences, we'd love to hear from you. Apply today and grow your career with Gardens of Babylon Landscapes. Pay: $55,000.00 - $60,000.00 per year

Benefits

:

• 401(k)
• 401(k) 3% Match
• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Parental leave
• Referral program
• Vision insurance Work Location: In person