Now Hiring - Cassady & Self Glass Co - Sales Representative in Birmingham, AL

Full description of the position

Job Summary

We are seeking a dynamic and highly organized customer service representative to contribute to the daily operations of our sales office. This vital role ensures smooth customer transactions, maintains an efficient front desk, and supports overall sales. The ideal candidate will be proactive, detail- oriented, and possess excellent customer service skills to foster a welcoming atmosphere for staff, clients, and visitors alike.

Responsibilities

• Manage front desk operations, including greeting visitors, answering multi-line phone systems, and providing exceptional customer service.
• Act as a key holder for the store, responsible for opening and closing the store as scheduled, completing all required operational, cash-handling, and security procedures.
• Perform all Customer Service duties at an advanced level, serving as a role model in delivering exceptional customer experiences, building trust, and resolving complex or escalated customer concerns.
• Partner closely with technicians and management to ensure accurate, efficient, and customer-focused service operations while identifying opportunities to drive sales and improve customer retention. Skills
• Proven sales experience is a must.
• Experience in a fast-paced automotive environment a plus.
• Excellent computer literacy with proficiency in Microsoft Office Suite (Word, Excel, PowerPoint), Google Workspace (Gmail, Calendar), and data entry skills.
• Strong phone etiquette with experience managing multi-line phone systems and providing customer support.
• Ability to prioritize tasks efficiently using time management techniques to meet deadlines in a fast-paced environment.
• Experience in a fast-paced automotive environment a plus.

Qualifications

• Valid driver's license
• Strong communication, negotiation, and interpersonal skills.
• Proven track record of meeting customer's needs or exceeding sales goals. Pay: $40,000.00 - $70,000.00 per year

Benefits

:

• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance Work Location: In person