Now Hiring - Rowe Westbrook - Business Development Representative in Westbrook, ME

Full description of the position

Business Development Representative (BDC Rep) Sales Rowe Ford Lincoln Hyundai Location: Westbrook Maine 04092 Job Type: Part-Time Pay: 15.00 to 23.00 per hour

About Us

At Rowe Westbrook , we believe buying a car should be transparent, and enjoyable. As a fast-growing dealership, our Business Development Center (BDC) is the heart of our customer experience. We're looking for a motivated, energetic BDC Representative to join our team, connect with customers, and drive our sales pipeline!

What You'll Do

As a BDC Representative, you are the first point of contact for our customers. You won't be doing high-pressure sales; instead, your primary goal is to turn inbound leads and inquiries into set appointments for our sales team.

• Handle Inbound Leads: Respond promptly to phone calls, internet inquiries, and live chats.
• Outbound Outreach: Follow up with potential buyers, previous customers, and unsold prospects via phone, email, and text.
• Schedule Appointments: Build rapport, answer basic inventory/pricing questions, and book confirmed appointments for sales representatives.
• Manage CRM Data: Keep detailed logs of customer interactions, follow-ups, and appointment statuses in our CRM system.
• Meet Monthly Goals: Track and hit key performance metrics for call volume, set appointments, and show rates. What We're Looking For
• Customer-First Mindset: You enjoy talking to people, building trust quickly, and maintaining a positive tone.
• Great Communicator: Excellent verbal and written communication skills (phone, email, text).
• Tech-Savvy: Comfortable navigating CRM software, phone systems, and basic computer programs.
• Goal-Oriented: Motivated by performance incentives and hitting personal targets.
• Experience: 1+ years in call center, customer service, automotive BDC, or sales experience preferred (but willing to train the right candidate!). Perks &

Benefits

• Competitive

Compensation

: Base hourly rate + bonus on set/shown appointments.

• Career Growth: Clear path for promotion into Sales or sales related roles.
• Training: ongoing professional development and product training.
• Weekend availability required (Saturdays)
• Day shift / Evening shift rotations Ready to drive your career forward? If you're ready to bring your energy and phone skills to a winning team, submit your resume today! We look forward to meeting you. Pay: $15.00 - $23.00 per hour Work Location: In person