Now Hiring - Holland Homes - Sales Operations Associate in Birmingham, AL

Full description of the position

The Company Founded in 2006, Holland Homes has grown into a trusted name in homebuilding across Alabama. As an independent company with no outside investors, we are uniquely positioned to build top-grade homes at scale while maintaining an unwavering commitment to quality. Our dedication to craftsmanship has driven every one of the 1,000+ houses we have built. Our entire team is clear and aligned on our purpose: to provide a white-glove homeowner experience. With thoughtfully designed floor plans, high-quality materials, and exceptional service, we bring our customers' dreams to lifebuilt to last for generations. We leverage modern technology to keep homeowners informed at every step, ensuring an efficient and enjoyable journey. Our team works diligently to make the homebuilding process seamless and stress-free. Holland Homes is more than a builder; we are a team dedicated to crafting places where families grow, memories are made, and lives flourish. To us, homebuilding is about more than constructionit is about building communities. The Role Holland Homes is seeking a Sales Operations Associate to join our Birmingham team. This is a full-time development position designed for someone who wants to learn every side of new home sales and build a long-term career within the company. The Sales Operations Associate will work directly with the Head of Sales and alongside our In-House Sales Agents, Online Sales Counselors, Closing Coordinators, and Marketing team. The position provides hands-on experience across the entire sales processfrom the first prospective homeowner inquiry through contract and final closing. This is not an administrative assistant or observational training position. The Sales Operations Associate will have meaningful responsibilities from day one while working across on-site sales, online sales, sales operations, and closing coordination. Over approximately 918 months, the individual will develop broad, well- rounded knowledge of the Holland Homes sales operation while contributing across on-site sales, online sales, sales operations, and closing coordination as a blended member of the team. Following this development period, the individual will transition into a permanent area of responsibility based on their strengths, interests, performance, and the needs of the company. Potential career paths may include In-House Sales, Online Sales, Closing Coordination, Sales Operations, or a future path toward leadership.

Responsibilities

will include:

• On-Site Sales Support: Work alongside our In-House Sales Agents to welcome prospective homeowners, tour communities and available homes, and help guide buyers through the home-purchasing process.
• Lead and Pipeline Management: Maintain accurate lead, appointment, and sales pipeline information within HubSpot. Support reporting, follow-up activities, and overall CRM data accuracy.
• Online Sales Support: Assist with Online Sales Counselor responsibilities, including responding to new inquiries, communicating with prospective homeowners, nurturing leads, scheduling appointments, and supporting lead conversion.
• Contract and Closing Coordination: Support the contract-to-closing process by reviewing documents for completeness, tracking important deadlines, coordinating schedules, and helping ensure required information is accurate and submitted on time.
• Home Financing Exposure: Learn the home lending process and develop an understanding of how prequalification, loan approval, financing requirements, and lender communication connect to the overall sales cycle.
• Marketing Collaboration: Gain exposure to how Holland Homes communities are positioned and promoted. Share buyer feedback and assist with community events, promotions, and other sales and marketing initiatives as needed.
• Cross-Functional Development: Participate in sales meetings, training sessions, community visits, and cross-functional learning opportunities. Take on increasing levels of responsibility as knowledge and capabilities develop.
• Travel Between Markets: Travel regularly to Holland Homes communities and company locations, including weekly daytime travel to Auburn and Montgomery. Overnight travel is not ordinarily required. The Person As a Sales Operations Associate, you are curious, motivated, dependable, and excited to build a well-rounded understanding of new home sales. You are comfortable communicating with people face-to-face, over the phone, and in writing. You understand that the way prospective homeowners are treated during the sales process can shape their entire impression of Holland Homes. You are organized and detail-oriented, especially when working with contracts, deadlines, schedules, and CRM information that must be accurate. You follow through on commitments, communicate clearly, and take ownership of your responsibilities. You are interested in learning how the entire homebuilding sales operation works rather than limiting yourself to one narrow area. You are willing to ask questions, receive feedback, and take on new challenges as the position develops. Because this role is intentionally designed to evolve, you are comfortable with some ambiguity and understand that your eventual career path will be shaped by your performance, strengths, interests, and the needs of the company. A successful candidate will have:
• Strong communication and relationship-building skills
• Confidence interacting with prospective homeowners in person
• Excellent attention to detail and organizational skills
• The ability to manage multiple priorities and deadlines
• A high level of accountability, dependability, and follow-through
• The ability to learn new technology, including HubSpot and other company systems
• A willingness to travel weekly between Birmingham, Auburn, and Montgomery
• Reliable transportation, a valid driver's license, and an acceptable driving record Previous experience in sales, customer service, real estate, hospitality, operations, or another relationship-focused environment is preferred but not required. This position may be a strong fit for someone early in their career or someone making an intentional career change. Job Type: Full-time Pay: From $60,000.00 per year, plus bonus opportunity

Benefits

: 401(k), 401(k) matching, Dental insurance, Vision Insurance, Health insurance, Paid time off Schedule: Monday to Friday (Some evening or weekend availability may be required based on community and sales needs.) License/Certification: Valid driver's license (Required) Ability to Commute: Birmingham, AL (Required) Ability to Travel: Weekly daytime travel to Auburn and Montgomery (Required) Work Location: In person Pay: From $60,000.00 per year

Benefits

:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Military leave
• Paid time off
• Professional development assistance
• Vision insurance Application Question(s):
• Are you able to travel during the workday to Auburn and Montgomery approximately once per week?
• Are you able to work in person in Birmingham, Alabama?
• Briefly describe your experience communicating with customers or clients face-to-face, by phone, or in writing. Work Location: In person