Now Hiring - Raya Workforce - Field Sales and Service Manager in Denver, NC

Full description of the position

Job Title: Field Sales & Service Manager Location: Denver, NC Work Type: Fulltime/Onsite Work Authorization: Only US Citizens/Green Card Holders Position

Overview

We are seeking an experienced and results-oriented Field Sales & Service Manager to lead and develop a team of field sales and service professionals. This hands-on leadership role combines sales management, customer relationship management, operational oversight, and team development. The ideal candidate is a strong leader who enjoys working in the field, coaching teams, driving revenue growth, and ensuring exceptional customer service. This position plays a critical role in expanding market presence, improving customer retention, and achieving operational excellence.

Key Responsibilities

Sales & Customer Service

• Lead sales efforts to achieve revenue and growth objectives.
• Conduct customer consultations to assess needs and recommend appropriate service solutions.
• Drive new customer acquisition and support customer retention initiatives.
• Build and maintain strong customer relationships through exceptional service.
• Resolve customer concerns and ensure high levels of customer satisfaction.
• Maintain accurate records of customer interactions, sales activities, and service history within CRM systems. Team Leadership & Development
• Supervise, coach, and mentor a team of field sales and service professionals.
• Provide ongoing training and performance feedback to support employee growth and success.
• Monitor individual and team performance metrics and implement improvement strategies.
• Conduct regular team meetings and one-on-one coaching sessions.
• Promote a culture of accountability, professionalism, and continuous improvement. Operations Management
• Oversee daily field operations, scheduling, territory assignments, and resource allocation.
• Ensure compliance with company policies, procedures, and safety standards.
• Coordinate with internal departments to support seamless service delivery.
• Manage inventory, equipment, and field resources.
• Review operational reports, service records, and productivity metrics. Business Development & Relationship Management
• Develop and maintain relationships with customers, business partners, and community stakeholders.
• Support marketing and business development initiatives to drive growth.
• Represent the organization at networking events, trade shows, and community functions when needed. Additional

Responsibilities

• Conduct quality assurance reviews of completed service work.
• Support special projects and perform additional duties as assigned.

Qualifications

Required

• High School Diploma or GED required; Associate's or Bachelor's degree preferred.
• Proven experience in sales, customer service, or business development.
• Previous supervisory or management experience in a field-based environment.
• Strong leadership, communication, and interpersonal skills.
• Excellent problem-solving and decision-making abilities.
• Proficiency with CRM systems, Microsoft Office, and sales-related software.
• Valid driver's license with a clean driving record.
• Must be at least 21 years of age. Preferred
• Experience in route-based service industries, home services, pest control, property services, or similar field operations.
• Experience managing field teams and customer-facing service operations. Physical

Requirements

• Ability to drive regularly between customer locations.
• Frequently lift and carry equipment weighing up to 50 pounds.
• Ability to stand, walk, bend, stoop, and work in various indoor and outdoor environments.
• Comfortable working in varying weather conditions and occasionally in confined spaces.

Benefits

• Competitive Salary
• Health Insurance
• Dental Insurance
• 401(k) Retirement Plan
• Paid Time Off
• Career Growth and Development Opportunities