Now Hiring - Confidential - Customer Enrollment Associate in Charlotte, NC

Full description of the position

True 6 Alliance, Inc., a sales and development firm, seeks a Customer Enrollment Associate in Charlotte to specialize in Kinetic Fiber. The Customer Enrollment Associate uses their expertise to drive adoption, while their account management ensures seamless enrollments. Your sales approach centers on identifying how fiber solutions align with each customer's connectivity needs. As a Customer Enrollment Associate, our training introduces you to opportunities for enhancing customer accounts with additional services. You'll learn how to identify customer needs beyond their current plan and recommend solutions that add value. The Customer Enrollment Associate then meets with our customers in person and ensures every engagement reflects our commitment to quality. Core Functions of the Customer Enrollment Associate

• Build new customer accounts in person by introducing Kinetic Fiber Internet solutions that match each customer's connectivity needs and lifestyle.
• Guide customers in person through the account and enrollment process, ensuring accurate information and a seamless sales experience from start to finish.
• Develop strong customer account relationships by understanding internet usage and recommending the most suitable Kinetic Fiber plans.
• Drive sales growth by identifying sales opportunities to open new accounts and expand existing customer relationships with Kinetic Fiber services.
• Maintain accurate customer account records, follow-ups, and service details to support a smooth onboarding experience.
• Deliver exceptional account support by answering customer questions and reinforcing the value of Kinetic Fiber Internet. Preferred Skills for the Customer Enrollment Associate
• Spots account trends and adjusts sales strategies to strengthen sales outcomes.
• Simplifies fiber benefits into clear, resonant explanations for our customers.
• Communicates effectively to build trust and rapport across diverse customers.
• Stays goaloriented with motivation to exceed account and sales targets.
• Adapts professionally when handling varied customer needs. Pay: $900.00 - $1,400.00 per week Work Location: In person