Now Hiring - RenewAire - Technical Sales Support Manager in Waunakee, WI

Full description of the position

Technical Sales Support Manager (HVAC / ERV)

• Location: Waunakee, WI 53597 (On-site / Occasional Travel)
• Company: RenewAire LLC
• Job Type: Full-time, Salaried
• Perks: Competitive Pay + Flexible Schedule Make an Impact in HVAC Innovation & Indoor Air Quality For over 40 years, RenewAire has been a pioneer in Energy Recovery Ventilation (ERV) and Indoor Air Quality (IAQ) solutions. We are seeking a Technical Sales Support Manager to lead and elevate our inside sales and technical support functions across residential and commercial HVAC markets. This is a high-impact leadership role where you will shape strategy, develop talent, and directly influence the customer experience. Key

Benefits

& Perks (Day One Access)

• Work-Life Balance: Flexible work environment with standard business hours.
• Financial Security: Competitive salary plus 401(k) with company match.
• Health & Wellness: Comprehensive Medical, Dental, and Vision insurance.
• Growth-Oriented: Robust Paid Time Off (PTO), paid holidays, and professional development opportunities.

What You'll Do

(

Responsibilities

) As our Technical Sales Support Manager, you will lead a high-performing team to deliver expert application support and optimize processes. Your core focus areas include:

• Team Leadership: Direct, mentor, and develop the Technical Sales Support (TSS) team to drive accountability and service excellence.
• Technical Escalation: Act as the primary escalation point for complex HVAC technical issues, application support, and product selection.
• Cross-Functional Partnership: Collaborate with Sales, Engineering, Marketing, and Operations to align on customer needs and support New Product Development (NPD).
• Operations & Inside Sales: Oversee order accuracy, technical documentation, CRM case management, and ERP utilization.
• After-Sales Support: Manage the RMA (Return Material Authorization) process, warranty support, and root cause analysis.
• Channel Enablement: Deliver technical training, ventilation workshops, and support trade shows or industry events.

What You Bring

(

Requirements

) Required:

• Education: Bachelor's degree in Mechanical Engineering or a related technical field.
• Experience: 6+ years of leadership experience in technical support, application engineering, or the HVAC industry.
• Technical Expertise: Deep understanding of HVAC systems, psychrometrics, system sizing, and ERV applications.
• Channel Support: Proven success supporting distributors, contractors, engineers, and external sales teams.
• Systems: Proficiency with CRM platforms (Microsoft Dynamics preferred) and ERP systems.
• Screening: Ability to pass a background check and drug screening. Preferred:
• Prior leadership experience within a manufacturing environment. Core Competencies & Skills
• HVAC & Engineering: Energy Recovery Ventilation (ERV) | Indoor Air Quality (IAQ) | HVAC Design | Psychrometrics | System Sizing | Product Selection
• Leadership & Support: Technical Support Management | Application Engineering | Inside Sales Support | Technical Training | Field Support | Channel Partner Enablement
• Operations & Systems: CRM (Microsoft Dynamics) | ERP Systems | Sales Operations | Warranty & RMA | Root Cause Analysis | Manufacturing Processes Physical Demands &

Work Environment

• Mobility: Regularly required to sit, talk, and hear; occasionally required to stand, walk, climb, balance, stoop, or kneel.
• Lifting: Frequently lift and/or move up to 25 pounds.
• Vision: Specific close vision abilities required for technical documentation review.
• Environment: Primarily office-based with occasional exposure to a production environment featuring mechanical assembly operations. Noise level is usually moderate. Work Location: In person