Now Hiring - Geotech Environmental Equipment - Customer Service Representative/Sales Support in Denver, CO

Full description of the position

Geotech Environmental Equipment, Inc. is an international leader in design, manufacture, and distribution of equipment used for sampling, monitoring, and remediating; groundwater, soil, and air pollution. State-of-the-art manufacturing, machining, and extrusion capabilities allow Geotech to innovate cost-effective solutions to tough environmental problems. Our business is focused on partnering with government agencies, environmental consultants, engineers, scientists, and field professionals. We strive to provide performance driven technology, expert service, and total solutions to projects through our "first time right" methodology. We are a family owned and operated business, with 10 regional and 2 international offices, committed to providing our partners with the tools they need to better the environment. In this role, you will: Provide exceptional customer support through phone and email interactions Maintain email boxes; both your own and the customer service email Facilitate all orders for the Colorado warehouse Verify that all sales orders are processed with accurate information Approve all discounts, to include no charge items Verify that all orders have been acknowledged and/or confirmed to the customer within the specified timeframe, working with all departments to facilitate Verify all orders are shipped on time, working with the shipping department Create all credits requested by sales and for items that have been returned to the CO office, to include returning to the vendor, if needed, and review of the open RMA report Create RMAs for repairs or returns Assist the sales department with order entry for purchase orders received, quote conversions and return requests Assist receiving department with returned item inquiries Assist the sales department with return shipping labels or post shipment corrections Process and facilitation of international orders and quotes, to include all required documentation Process certificates of training to customers for XRF equipment use Log all customer interaction in the CRM Assist the sales department to address any customer concerns Assist CSR2 with additional tasks as needed What you will bring to this role: Customer Service A background in working with customers in B2B, retail or call center sales. You love talking to with customers and building long term relationships. Independent Ability to take ownership of assigned tasks and work autonomously. Take calls with high level professionalism and courtesy. Escalate questions as needed to leadership team. Organization Ability to navigate thousands of contacts within the CRM. Team Player We operate as a tight knit sales unit. The ability to jump in and assist colleagues/regions when needed. Minimum

Requirements

• 1 year previous customer service background (previous sales support or Call Center)
• Experience working with CRM or database software
• Motivated self-starters with a desire to grow with the Company. Pay level dependent on candidate's relevant experience/training and work performance To learn more about Geotech, please visit: [please apply online] Job Type: Full-time Pay: $23.00 - $25.00 per hour Expected hours: 40.0 per week

Benefits

:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Referral program
• Vision insurance Work Location: In person