Now Hiring - Better Business Bureaus - Business Development Representative (Inside Sales) in Pittsburgh, PA

Full description of the position

Company Overview

Better Business Bureau (BBB) is a private, 501(c)(6) nonprofit organization founded in 1912. BBB's mission is to focus on advancing marketplace trust. With a network of 91 independently incorporated local BBB organizations across various regions, BBB has empowered consumers and businesses for over 110 years to build trustworthy relationships and promote ethical practices.

Job Summary

The BBB of Western Pennsylvania is seeking a driven, high-energy Inside Sales / Business Relations Representative to manage and expand an established 28-county territory. This role is responsible for driving membership growth through a high volume of outbound outreach. Working within a collaborative environment, the ideal candidate possesses the grit to handle high-volume calling, the professional communication skills to navigate a diverse marketplace, and a strong desire to maximize earnings through a lucrative, tiered commission structure. This is a hybrid position offering comprehensive 30-60-90 day training, stable benefits, and a clear trajectory toward future success. Core

Duties

> Inside Sales & Outbound Outreach High-Volume Execution: Maintain consistent outbound call volumes, logging a minimum of 8-hours of phone time within a 37.50-hour workweek. Sales Pipeline Management: Master the "one-call close" and execute structured follow-up processes via the sales dashboard. Ensure your active queue never exceeds 250 assigned leads by week's end. Compliance & Compliance Checking: Strictly cross-reference all leads against the "Do Not Call List" prior to contact. Database Accuracy: Gather accurate business profile intelligence, utilizing database tools to update Business IDs (BID) in the master BBB database. Growth Contribution: Support overarching internal lead generation by sourcing and adding 75 new potential business leads via the Register a Business program per quarter. Ethical Selling & Financial Data Integrity Financial Data Security: Handle all sensitive business banking, routing, and credit card information with the utmost care, confidentiality, and strict adherence to PCI-compliance standards during payment processing. Ethical Standards: Fully execute the accreditation application through the BBB database while demonstrating absolute honesty and integrity. Code of Conduct: Sign, uphold, and strictly abide by the formal BBB Code of Ethical Selling. Information Dissemination: Clearly articulate BBB accreditation benefits, answer business concerns transparently, and advise companies of their application status or failure to meet Bureau guidelines. Schedule, Engagement & Hybrid Expectations Punctuality & Hours: Adhere strictly to the required calling schedule of 8am to 4pm (within overall office operating hours of 7:30 AM to 6:00 PM). Hybrid Cadence: Work in-office on the two designated days per week (Mondays and Wednesdays). Performance Reward: Earn remote flexibility for Mondays by consistently meeting or exceeding target sales goals, revenue quotas, and phone metrics the week prior (applicable post-training upon approval from the Manager & CEO). Team Alignment: Attend all required department meetings, general staff assemblies, and participate in community-facing BBB events (e.g., Secure Your ID Day). Skills

• Proven experience in B2B sales, inside sales, or telemarketing environments
• Familiarity with technology sales and CRM tools
• Excellent communication skills in English, both verbal and written
• Ability to conduct outbound calling campaigns with confidence and professionalism
• Knowledge of customer service principles and sales techniques
• Ability to work independently while collaborating effectively within a team environment
• Demonstrated business development skills with a proactive approach to generating new leads Join us as a Business Development Representative (Inside Sales) and be part of an organization dedicated to building trust in the marketplace while advancing your career in a vibrant, supportive environment! First year employee average salary rage (base + commission) = $42k - $72k; additional growth into six-figure earnings can be anticipated as career develops. Pay: $42,000.00 - $72,000.00 per year

Benefits

:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance
• Work from home Work Location: Hybrid remote in Pittsburgh, PA 15205