Now Hiring - MyHealth Access Network - Account Relationship Manager in Oklahoma City, OK

Full description of the position

Account Relationship Manager Classification: Exempt Reports To: Client Services Manager This is a 100% Remote Position Must Reside in Oklahoma at time of submission

Position Summary

The Account Relationship Manager (ARM) serves as the primary strategic liaison between MyHealth Access Network and its participating healthcare organizations, including health systems, hospitals, provider groups, payers, public health agencies, community organizations, and other stakeholders. The ARM is responsible for developing and maintaining strong client relationships, ensuring organizational alignment, identifying opportunities for service expansion, and supporting the long-term success of MyHealth partnerships. This position focuses on strategic account management rather than day-to-day support, working closely with Training, Technical, Data Analytics, and Product teams to ensure clients realize the full value of MyHealth's Health Data Utility capabilities, offering analytics, care gap, public health, and social drivers of health solutions.

Essential Duties and Responsibilities

: Strategic Relationship Management

• Serve as the primary relationship owner for assigned accounts.
• Develop and maintain account strategies that align MyHealth services with client priorities and organizational goals.
• Build and sustain relationships with executive, operational, clinical, and technical stakeholders.
• Conduct regular account reviews and strategic business meetings with clients.
• Act as a trusted advisor regarding healthcare interoperability, data exchange, analytics, and population health initiatives. Account Growth and Retention
• Identify opportunities to expand adoption of MyHealth services and solutions.
• Support Order Form renewals and amendments.
• Collaborate with leadership to develop account growth and engagement strategies.
• Monitor account health, client satisfaction, and organizational risks.
• Facilitate discussions regarding new initiatives, pilots, and partnership opportunities. Client Support, Training and Coordination
• Advocate for client needs within MyHealth and ensure feedback is communicated internally to support continuous improvement.
• Coordinate with Training, Technical, Data Analytics, and Product teams to ensure client objectives are achieved.
• Identify training and adoption needs and coordinate with the Training and Adoption team to ensure appropriate onboarding, education, and ongoing utilization.
• Escalate and assist in resolving issues that may impact client satisfaction or partnership success. Stakeholder Engagement
• Represent MyHealth at client meetings, conferences, community events, and industry forums.
• Support governance activities and stakeholder engagement initiatives.
• Promote awareness of MyHealth programs, services, and strategic initiatives.
• Foster collaboration among healthcare providers, payers, public health organizations, and community partners. Account Planning and Reporting
• Maintain account plans, engagement activities, and relationship documentation.
• Track account objectives, partnership milestones, and growth opportunities.
• Prepare reports and presentations for internal leadership and client meetings.
• Monitor key performance indicators related to client retention, engagement, and service adoption.

Qualifications

Required

• Bachelor's degree in Healthcare Administration, Business Administration, Public Health, or related field.
• Minimum of 5 years of experience in healthcare account management, customer relations, provider engagement, healthcare consulting, healthcare technology, or related field.
• Strong understanding of healthcare operations and healthcare stakeholder environments.
• Excellent relationship-building, communication, presentation, and facilitation skills.
• Ability to manage multiple accounts and priorities simultaneously.
• Experience working with executive leadership and cross-functional teams. Preferred
• Experience with Health Information Exchanges (HIEs), Health Data Utilities (HDUs), population health, care coordination, value-based care, or health information technology.
• Basic understanding of interoperability standards and healthcare data exchange such as HL7, FHIR, CCD/C-CDA, or ADT messaging.
• Experience working with hospitals, health systems, behavioral health providers, payers, public health agencies, or community organizations. Knowledge, Skills, and Abilities
• Strategic relationship management
• Executive-level communication and engagement
• Client retention and growth planning
• Healthcare industry knowledge
• Stakeholder management and influence
• Problem-solving and conflict resolution
• Presentation and meeting facilitation
• Project coordination and collaboration

Working Conditions

Fully remote position with the ability to work effectively from a home office environment. This position requires regular travel throughout Oklahoma to meet with participating organizations, attend stakeholder meetings, and represent MyHealth at community and industry events. Occasional evening or overnight travel may be required. Job Type: Full-time Pay: $55,628.00 - $70,228.00 per year

Benefits

:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Tuition reimbursement Application Question(s):
• Do you currently reside in Oklahoma? Education:
• Bachelor's (Preferred) Experience:
• Healthcare/public health client or program management: 3 years (Preferred)
• B2B sales: 3 years (Preferred)
• Account management: 3 years (Preferred)
• Salesforce: 3 years (Preferred) Work Location: In person