Now Hiring - The Gym Norton & Milford - Membership Advisor in Norton, MA

Full description of the position

Overview

The Membership Advisor is responsible for promoting and selling memberships to potential new members and selling renewals/upgrades to current gym members. Sales

Responsibilities

• Generates sales through Company and employee sponsored outreach and promotions.
• Maintains accurate records using established sales systems. ie. logbook, excel spreadsheets, etc.
• Follows up on all prospects with phone calls and email communications.
• Follows up on all members with phone calls and email communications.
• Conducts outgoing phone calls to former members and low usage members.
• Schedules or follows up to schedule new members with personal trainers for their initial training session.
• Utilizes the club CRM system to communicate with prospects and members according to Company established pipelines and cadences on a timely basis.
• Conducts gym tours.
• Conducts telephone inquiries.
• Establishes and maintains lead boxes in the community on a monthly basis.
• Establishes and maintains corporate and local business partnerships for membership.
• Establishes and maintains a referral program
• Maintains information on club history, background, philosophy, facilities, staff and policies.
• Has a thorough knowledge of, adheres to, and enforces Company policies and procedures as they pertain to gym operations.
• Assumes responsibility for developing selling skills. General

Responsibilities

• Enthusiastically greets each member and guest promptly using the proper greeting for time of day to create a friendly positive entrance and departure to and from the gym.
• Provides security and control to the front desk and retail area of the facility.
• Personally checks each member into the gym using the proper check-in procedures.
• Monitor check-ins to identify delinquent accounts and handles accordingly, and notifies General Manager or Front Desk Coordinator as necessary.
• Register all guests into the gym using proper registration procedures.
• Ensures that guests and appointments are directed to the appropriate membership advisor in a prompt, professional manner.
• Answers phone by the third ring in a professional and courteous manner and uses proper phone greeting techniques.
• Addresses caller's requests and/or takes appropriate messages noting caller's name and contact number.
• Registers all telephone inquiries on the script slip and in the Master Appointment Log and transfers the call to the appropriate Membership Advisors.
• Responsible for following up on membership appointments, fitness orientations, and other membership related calls as assigned.
• Responds immediately to member requests, inquiries and concerns.
• Maintain neat appearance and wear proper uniform attire with nametag while on duty.
• Distributes keys, towels and other materials as needed.
• Reserves time/makes appointments for special classes or other activities sponsored by the gym.
• Processes retail and concession sales.
• Attends all staff meetings as directed.
• Cleans and maintains the front desk area according to Company standards.
• Responsible for gym and locker room walk-thru as designated in specified logs.
• Follow proper opening and closing procedures as instructed.
• Logs all maintenance concerns that are reported.
• Follows and reports any safety concerns.
• Notifies management of gym incidents that requires incident reports.
• Works when scheduled and adheres to company attendance policies.
• Performs other reasonable work assignments as directed by the Gym Managers and/or Coordinators to include but not limited to light cleaning and picking up of weights.

Qualifications

• Excellent sales, communication and customer service skills
• Goal-oriented with an ability to achieve sales of an acceptable number of units per month
• Current CPR and AED Certification
• Ability to learn and use the membership sales system
• Requires the ability to stand or sit for up to 8 hours throughout the workday
• Hearing sufficient to understand conversations, both in person and on the telephone
• Must be able to work under pressure and meet tight deadlines. Job Types: Part-time, Full-time Pay: From $16.00 per hour

Benefits

:

• Employee assistance program
• Employee discount
• Flexible schedule
• Paid time off Application Question(s):
• Why do you want to work or why do you currently work in the fitness industry? Work Location: In person