Now Hiring - Lowry Doors - Customer Service Representative/Sales Specialist in Orem, UT

Full description of the position

Customer Service Representative & Sales Assistant Lowry Doors is growing, and we're looking for a friendly, organized, and motivated team member to join our Customer Service and Sales Support team. This role is perfect for someone who enjoys helping customers, staying organized, and supporting a fast-paced sales and service operation. You'll be the first point of contact for many of our customers and play a key role in helping turn inquiries into successful projects. You will primarily handle inbound and outbound calls, scheduling, customer follow-ups, and sales coordination while assisting our sales team with estimates, documentation, and customer communication. This position offers strong growth potential within our company for individuals who demonstrate reliability, professionalism, and strong performance.

Key Responsibilities

Customer Service (Primary Role) Answer inbound calls, texts, emails, and online inquiries promptly and professionally Schedule service calls, sales appointments, and installations Assist walk-in customers and provide in-person support Provide accurate information on products, services, warranties, and pricing Create and maintain detailed job notes, customer records, and CRM entries Route jobs and leads to appropriate technicians and sales representatives Resolve basic customer concerns and escalate when needed Follow up with customers after estimates, service visits, and installations Confirm appointments and manage schedule changes Support warranty and service request processing Sales Support & Administrative Assistance Assist sales team with estimate preparation and documentation Track open estimates, pending approvals, and customer responses Follow up with prospects to improve booking and close rates Send contracts, invoices, and payment links as needed Help coordinate financing and promotional programs Maintain accurate records of leads, conversions, and sales activity Support internal reporting and performance tracking Prepare basic sales materials and customer packets Assist with builder, contractor, and partner account coordination Skills &

Qualifications

12 years of customer service, office, or sales support experience preferred (training provided) Strong phone etiquette and interpersonal skills Clear, professional written and verbal communication Comfortable using CRM systems, scheduling software, and Google Workspace Strong attention to detail and organizational skills Ability to multitask and prioritize in a fast-paced environment Reliable, punctual, and accountable Problem-solving mindset and customer-first attitude Ability to work well in a team-oriented environment Why Join Lowry Doors? Be part of a 75+ year Utah family business with deep community roots 17+ years voted Best of Utah Valley Stable, growing company with long-term career opportunities Supportive leadership and team culture Structured training and ongoing development Opportunity to grow into sales, operations, or leadership roles Work with industry-leading products and systems

Benefits

401(k) matching Employee discount Paid time off Paid training Career advancement opportunities Pay: $16.00 - $18.00 per hour

Benefits

:

• 401(k) matching
• On-the-job training
• Paid time off Application Question(s):
• How would you rate you proficiency at navigating/using a computer? Experience:
• Sales: 2 years (Preferred)
• Customer service: 2 years (Preferred) Work Location: In person