Now Hiring - Great Western Inorganics, Inc. - Inside Sales Representative in Arvada, CO

Full description of the position

About the Role

We are seeking a motivated and detail-oriented Inside Sales Representative to join our team supporting the sale and distribution of chemical products. This is an onsite position ideal for a candidate with a strong chemistry background who is comfortable building customer relationships, managing accounts, and providing technical product support. The ideal candidate will be organized, data-driven, and an effective communicator who can bridge technical chemistry knowledge with customer-facing sales activities. This position reports directly to the Plant General Manager and works closely with them to maintain and enhance customer satisfaction.

Key Responsibilities

• Serve as the primary point of contact for assigned customer accounts, managing inquiries, quotes, and orders for chemical products.
• Leverage chemistry knowledge to answer technical product questions, recommend appropriate products, and support customers with specification and application needs.
• Process and track customer orders, pricing, and contracts using Microsoft Excel and Microsoft Access databases, and prepare correspondence and documents in Microsoft Word.
• Build and maintain strong, long-term relationships with new and existing customers to drive repeat business and customer satisfaction.
• Collaborate with the outside sales team, logistics, and production departments to ensure timely and accurate order fulfillment.
• Prepare sales reports, forecasts, and account summaries using MS Suite tools (Excel, Access, and Word).
• Identify new sales opportunities and assist in the development of account growth strategies.
• Support occasional customer visits, trade shows, or supplier meetings, requiring approximately 10% travel.
• Respond to customer needs outside of normal business hours on occasion, as required.
• Maintain accurate and up-to-date records of customer interactions, orders, and account information.
• Report to and work closely with the Plant General Manager to monitor customer satisfaction, address concerns, and align sales activities with plant operations.

Qualifications

• Strong background in chemistry (degree, coursework, or equivalent industry experience) strongly preferred; familiarity with chemical products is a plus.
• Previous experience in inside sales, customer service, or account management, ideally within a chemical, industrial, or manufacturing environment.
• Strong proficiency in Microsoft Suite, with particular emphasis on Excel and Access (data entry, formulas, database queries, and reporting), as well as Word.
• Demonstrated prior experience and proficiency in quote generation and all details required therein; knowledgeable with INCO and payment terms.
• Excellent verbal and written communication skills, with the ability to explain technical information clearly to a variety of audiences.
• Strong organizational skills and attention to detail, with the ability to manage multiple accounts and priorities simultaneously.
• Ability to work onsite and collaborate effectively with cross-functional teams.
• Multi-lingual candidates, particularly those fluent in Chinese, are strongly encouraged to apply.
• Willingness and ability to travel approximately 5% of the time and to occasionally work outside of standard business hours.

Compensation

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Benefits

• Competitive hourly pay range: $30.00 $38.00 per hour.
• Medical, dental, and vision insurance.
• Paid holidays and Paid Time Off (PTO).
• 401(k) retirement plan with company matching. Work Schedule This position operates on a standard schedule of Monday through Friday, 8:00 AM to 4:00 PM. Occasional work outside of these normal business hours may be required based on business and customer needs. Pay: $32.00 - $40.00 per hour

Benefits

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• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance Work Location: In person