Now Hiring - Confidential - Business Development Manager- Residential Treatment (RTC) in Los Angeles, CA

Full description of the position

1-2 years Business Development Experience in residential treatment is required. Build relationships that actually matter. At Creative Recovery LA, growth isn't driven by volume, it's driven by alignment. We're a Los Angeles-based residential treatment program focused on individualized care, meaningful outcomes, and a referral experience that feels human, not transactional. We're looking for a Business Development Representative who knows how to open doors, build real trust, and stay top-of-mind with the right partners, without relying on pressure or outdated sales tactics. This is a field-facing role for someone who is proactive, polished, and genuinely invested in connecting people to the right level of care. 1-2 years Experience in residential treatment is required.

What You'll Do

• Develop new referral relationships across Los Angeles and surrounding markets, including clinicians, interventionists, medical professionals, and community partners
• Stay consistently in motion;meeting partners in person, dropping in, following up, and building familiarity over time
• Present the program clearly and confidently, ensuring partners understand who we serve and how we're different
• Work alongside Admissions to ensure referrals are appropriate, well-informed, and handled with care
• Track outreach, conversations, and opportunities in CRM to maintain visibility and momentum
• Identify opportunities to re-engage past contacts and expand into new networks
• Represent Creative Recovery LA at local events, meetups, and industry gatherings Week in the life of a Business Development Manager
• 812 partner meetings (in-person/virtual) with targeted referral sources
• 1 facility tour or program introduction (for clinicians, interventionists, or professional partners)
• 1 partner education touchpoint (micro-training, lunch-and-learn, case consult availability, or resource share)
• Daily coordination with Admissions on fit, availability, and referral experience standards
• 23 hours/week of CRM hygiene + reporting (pipeline stages, notes, follow-ups, and next steps)
• 1 community or professional event/month (or hosted partner gathering) What success looks like Success metrics (performance):
• Increase in qualified RTC inquiries aligned with clinical criteria
• Growth in active/referring partners and repeat referrals from priority accounts
• Consistent outreach activity levels and on-time follow-up completion
• Clean, reliable CRM data with clear pipeline visibility and forecasts Quality metrics (brand):
• Partner satisfaction: responsiveness, clarity, and professionalism in every interaction
• Accurate expectation-setting for private-pay and insurance pathways (no overpromising)
• Admissions handoffs that feel seamless, discreet, and well-orchestrated
• High-integrity representation of services, outcomes, and levels of care
• Long-term partner retention built on credibility, not pressure You're a fit if you have
• 3+ years in business development, clinical outreach, referral relations, or strategic partnerships in behavioral health, healthcare, concierge medicine, or a related high-trust environment
• A consultative partnerships mindset: you educate, align, and solve without sales pressure
• Strong understanding of the RTC continuum of care and referral ecosystem (or the ability to learn it quickly)
• Comfort discussing private-pay positioning and insurance access with accuracy and discretion
• Excellent follow-up discipline and communication (email, phone, in-person)
• CRM fluency
• Ability to travel locally for meetings and events; valid driver's license Preferred experience
• Existing California referral network in behavioral health
• Experience with insurance workflows, verification of benefits (VOB), utilization review collaboration, or payer-aware admissions pathways
• Event strategy, public speaking, and clinician education presentations
• Background in high-end hospitality/service environments where discretion and responsiveness are non-negotiable

Compensation

& benefits Competitive base salary plus performance incentives, travel support, benefits, and PTO. Pay: $85,000.00 - $100,000.00 per year

Benefits

:

• Health insurance
• Paid time off Work Location: Hybrid remote in Los Angeles, CA 90039