Now Hiring - Avalon Malibu - Business Development Manager — Residential Treatment (RTC) | Malibu, CA in Malibu, CA

Full description of the position

Discretion. Standards. Small census. This is a role for someone who can build trusted referral partnerships with the polish of luxury hospitality and the integrity of a clinical program. We are a premier Malibu-based Residential Treatment Center (RTC) offering highly personalized care for a limited number of clients at a time. We serve private-pay clients and also accept insurance , supporting families and professionals who expect exceptional clinical outcomes, clear communication, and uncompromising confidentiality. We're hiring a Business Development Manager to expand our referral network, strengthen strategic partnerships, and represent our program with a consultative, relationship-first approach. What you'll do

• Build and steward long-term referral relationships with therapists, psychiatrists, psychologists, interventionists, concierge physicians, case managers, alumni professionals, attorneys, HR/EAP leaders, and select corporate and community partners
• Conduct consistent, high-quality outreach: in-person meetings, presentations, tours, and partner education
• Collaborate closely with Admissions and Clinical leadership to ensure accurate program representation, aligned fit, and seamless handoffs
• Manage account plans for priority partners, including re-engagement and retention initiatives
• Maintain a clear, measurable pipeline in CRM; track outreach activities, tours, referral patterns, and conversion insights
• Represent the program at conferences, community events, and professional association meetings
• Provide market intelligence: competitor insights, referral feedback, payer trends, and partnership opportunities to refine messaging and service delivery Week in the life of a Business Development Manager
• 812 partner meetings (in-person/virtual) with targeted referral sources
• 1 facility tour or program introduction (for clinicians, interventionists, or professional partners)
• 1 partner education touchpoint (micro-training, lunch-and-learn, case consult availability, or resource share)
• Daily coordination with Admissions on fit, availability, and referral experience standards
• 23 hours/week of CRM hygiene + reporting (pipeline stages, notes, follow-ups, and next steps)
• 1 community or professional event/month (or hosted partner gathering) What success looks like Success metrics (performance):
• Increase in qualified RTC inquiries aligned with clinical criteria
• Growth in active/referring partners and repeat referrals from priority accounts
• Consistent outreach activity levels and on-time follow-up completion
• Clean, reliable CRM data with clear pipeline visibility and forecasts Quality metrics (brand):
• Partner satisfaction: responsiveness, clarity, and professionalism in every interaction
• Accurate expectation-setting for private-pay and insurance pathways (no overpromising)
• Admissions handoffs that feel seamless, discreet, and well-orchestrated
• High-integrity representation of services, outcomes, and levels of care
• Long-term partner retention built on credibility, not pressure You're a fit if you have
• 3+ years in business development, clinical outreach, referral relations, or strategic partnerships in behavioral health, healthcare, concierge medicine, or a related high-trust environment
• A consultative partnerships mindset: you educate, align, and solve without sales pressure
• Strong understanding of the RTC continuum of care and referral ecosystem (or the ability to learn it quickly)
• Comfort discussing private-pay positioning and insurance access with accuracy and discretion
• Excellent follow-up discipline and communication (email, phone, in-person)
• CRM fluency
• Ability to travel locally for meetings and events; valid driver's license Preferred experience
• Existing Southern California referral network in behavioral health
• Experience with insurance workflows, verification of benefits (VOB), utilization review collaboration, or payer-aware admissions pathways
• Event strategy, public speaking, and clinician education presentations
• Background in high-end hospitality/service environments where discretion and responsiveness are non-negotiable Career story: where this can go This role offers direct access to leadership and a clear pathway to expanded responsibility. High performers typically grow into:
• Director of Business Development with the opportunity to shape partner education, brand positioning, event strategy, and referral-market expansion.

Compensation

& benefits Competitive base salary plus performance incentives, travel support, benefits, and PTO. To apply: Send your resume and a brief note describing (1) the referral relationships you've built and (2) how you approach consultative partnerships. Job Type: Full-time Pay: $120,000.00 - $150,000.00 per year

Benefits

:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance Work Location: Hybrid remote in Malibu, CA 90265