Now Hiring - Dornbracht - Technical Sales Engineer with (Master) Plumbing Experience – West in Atlanta, GA

Full description of the position

About Us

We are a premium international manufacturer focused on technical quality, excellent customer support, and strong service partnerships. For our Western Region in the USA, we are looking for a Technical Sales Engineer who enjoys combining technical know-how, customer interaction, and service coordination in a practical, hands-on role. This opportunity is ideal for candidates from sanitary, HVAC, maintenance, or related technical backgrounds who want to grow in an international organization. What You'll Get

• 100% company-paid medical, dental, vision, life, and long-term disability coverage for eligible employees, spouses, and dependent children
• Monthly Health Savings Account contributions
• 25% company match on 401(k) or Roth 401(k) contributions up to the annual IRS limit
• 17 PTO days per year (pro-rated in year 1)
• 11 federal holidays
• Performance bonus opportunity
• A customer-focused technical role with regional ownership and collaboration across teams and partners

What You'll Do

• Act as a key technical contact for customers, local teams, and external service partners
• Provide technical support related to products, installations, warranties, and maintenance
• Coordinate and manage external technical service partners for warranty, goodwill, and maintenance cases
• Monitor service quality and ensure compliance with company standards
• Support achievement of operational and quality targets
• Provide technical expertise and guidance to Sales and Operations Managers
• Work with cross-functional teams to resolve technical challenges
• Contribute to the continuous improvement of technical service and back-office processes What We're Looking For
• Technical training as a plumber or a comparable qualification
• Advanced vocational training or a higher-level qualification in sanitary, building services, or a related technical field is a plus
• 35 years of experience in technical customer service, maintenance, repair, or a comparable technical environment
• Hands-on experience with sanitary fittings, HVAC, or similar technical products
• Fluent English
• Spanish and/or German are a plus, but not required
• Basic experience with ERP and CRM systems is helpful
• Confident using Microsoft 365
• Strong communication skills and professional customer interaction
• Strong service mindset and solution-oriented working style
• Good planning and organizational skills
• Team-oriented approach
• Understanding of the commercial impact of technical decisions
• Willingness to travel frequently (approximately 3035%) Additional Information - Location: Western Region, USA - Travel requirement: approximately 3035% - Equal Opportunity Employer Pay: $78,151.83 - $94,118.34 per year Work Location: On the road