Now Hiring - F.J. Westcott Company - Customer Service and Sales Agent in Maumee, OH

Full description of the position

Become part of a dedicated team that provides Photography and Video Lighting products for creatives around the world! Westcott is looking for a motivated individual who can support our Customer Care and Sales team. Our ideal candidate will be dependable, be able to communicate effectively with other team members, and maintain high attention to detail. This position requires professionalism and adaptability.

Essential Duties and Responsibilities

:

• Professional communication via phone, email and online chat
• Interface with customers to verify their specific lighting needs
• Guide customers through the various levels of lighting product lines
• Work with existing customers in building their Westcott investments
• Guide in proper use of equipment
• Engage with customers to resolve product interruptions
• Process stock orders for retailers Position

Requirements

• Must be willing to work in our Maumee, Ohio location
• Experience with customer support
• Operate Microsoft Office programs
• Able to make judgment calls within the guidelines set
• Motivated to learn new skills.
• Strong and clear communication skills both written and verbal
• Maintain professional and courteous character in stressful scenarios
• Ability to multitask in a busy environment
• Willingness to step outside of standard daily duties to assist other departments in a team environment Job Type: Full-time Pay: From $23.00 per hour

Benefits

:

• 401(k)
• Dental insurance
• Health insurance
• On-the-job training
• Paid time off
• Vision insurance Shift:
• Day shift Application Question(s):
• Are you comfortable with learning new technology (EX: photo lighting equipment)? Experience:
• Customer service: 2 years (Required)
• Desktop administration: 1 year (Required) Work Location: In person