Now Hiring - IQVIA - Technical Account Manager, IQVIA Digital in Red Bank, TN

Full description of the position

IQVIA Digital

Overview

: IQVIA Digital powers exceptional brand experiences, delivering innovative solutions based on a customer-first, insights-driven, and integrated omnichannel vision. We provide authenticated, privacy-enhanced data and analytics, innovative fit-for-purpose healthcare technology, and the expertise to enable an effective and adaptable marketing model that drives better quality of care and patient outcomes. IQVIA is the leading global provider of data, advanced analytics, technology solutions and clinical research services for the life sciences industry. Learn more at [please apply online] The Strategy & Operations team plays a central role in driving IQVIA Digital's business performance and client impact. Spanning strategy, account management, delivery, and business operations, the team ensures alignment from go-to- market through execution, partnering closely with clients and internal stakeholders to deliver high-quality outcomes, enable seamless delivery of solutions, and drive operational excellence across the organization.

Job Summary

The Technical Account Manager (TAM) will serve as a data solutions and ad tech platform expert, supporting Throtle's identity solutions and data onboarding, including new client requests, platform implementations, and ongoing data monitoring. This role requires analytical thinking for each data request and hands-on assistance with platform or technical challenges to ensure clients are fully supported. As a key stakeholder, the Technical Account Manager will work closely with internal teamsincluding Sales, Customer Support, DevOps, Data, and Application Developmentto support data workflow processes and manage issues through resolution. This position reports to the Senior Director, Data Operations and Integrations.

Duties and Responsibilities

• Work directly with clients to align data files with their identity solution use cases.
• Oversee the work item queue and communicate match or onboarding requirements for new and existing clients to data and technology teams.
• Support the Sales team in pursuit of new opportunities.
• Ensure audience segments are properly set up at the end platform for data ingestion.
• Proactively monitor new and ongoing client solutions for issues or outages.
• Escalate critical issues to upper management.
• Develop strong knowledge of all identity solution offerings through independent learning and collaboration with colleagues.
• Understand all regulations and laws applicable to assigned roles and responsibilities.
• Develop, implement, and maintain policies and procedures governing assigned responsibilities, including compliance with security requirements for ePHI. Required Skills and Abilities
• Experience managing varied workstreams with minimal supervision.
• Client-service mindset, excellent communication skills, and the ability to provide timely updates to multiple stakeholders.
• Flexibility to adapt to changing priorities, prioritize time-sensitive requests, multitask effectively, and keep multiple projects on track.
• Ability to build relationships and work effectively with cross-functional teams.

Education and Experience

• Bachelor's degree in a related field, such as computer science, engineering, or information technology.
• Proven experience in technical account management, customer success, or a similar role, preferably in a technology-related industry.
• Strong technical aptitude and the ability to understand and communicate complex technical concepts to non-technical audiences.
• At least three years of industry experience in advertising or marketing technology, programmatic ad tech, audience strategy, platform operations, or a technical customer-facing role.
• Experience working with products or services that require frequent or continuous distribution of high-volume data.
• Excellent troubleshooting, analytical, and problem-solving skills.
• Strong written and oral communication skills.
• Experience working directly with data platforms, such as DMPs, DSPs, and SSPs.
• Knowledge of data transfer protocols, including SFTP.
• Basic understanding of audience-building fundamentals and terminology, such as Boolean logic.
• Knowledge of basic data structures, such as JSON and CSV.
• Experience with Jira and Confluence. IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at [please apply online] IQVIA is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by applicable law. [please apply online] IQVIA is committed to integrity in our hiring process and maintains a zero tolerance policy for candidate fraud. All information and credentials submitted in your application must be truthful and complete. Any false statements, misrepresentations, or material omissions during the recruitment process will result in immediate disqualification of your application, or termination of employment if discovered later, in accordance with applicable law. We appreciate your honesty and professionalism. The potential base pay range for this role, when annualized, is $57,000.00 - $142,700.00. The actual base pay offered may vary based on a number of factors including job-related qualifications such as knowledge, skills, education, and experience; location; and/or schedule (full or part-time). Dependent on the position offered, incentive plans, bonuses, and/or other forms of compensation may be offered, in addition to a range of health and welfare and/or other benefits.