Now Hiring - GSL Enterprise Support - Sales Assistant in Brisbane, CA

Full description of the position

Golden State Lumber is a family-owned company that has been in business since 1954. It is a company that recognizes that people are its most valuable resource and is looking for someone who will fit into the culture and strive to achieve the company's goals. Golden State Lumber has been voted among the Best Places to Work in the San Francisco Times for multiple years. Be a part of our team that is passionately driven, flexible, and genuinely curious. We are looking for a full-time Sales Assistant to join our team.

• This position is located onsite and is not a remote or hybrid position.
• Job

Requirements

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Qualifications

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• See that every customer experience meets quality standards as defined by the customer.
• Handle all incoming and outgoing customer telephone calls in a courteous and professional manner. May solicit orders from existing customer base.
• Coordinate the prompt handling of all customer service requests including, but not limited to, order entry, pricing, expediting, billing, credit and claims.
• Ensure timely responses to customers.
• Take an active role in selling Company goods and services on both inbound and outbound calls.
• Participate in quality improvement teams in an effort to limit rework and improve services and efficiency.
• Handle all written correspondence received from/sent to customers in a timely manner.
• Perform other duties as assigned.
• Providing assistance to management team members and executives as needed
• Creating and processing sales in a timely manner
• Reporting any unusual activity to supervisors
• Expediting requests rush orders and altering sales orders and shipping information as required
• Knowledge, Skill, and Experience Minimum Education (or substitute experience required): High school graduate or equivalent
• Minimum experience required: Two years or more of progressive customer service or related
• Skills required: Skills: Broad knowledge of company's products and services with the ability to effectively present these to the Company's customers. Ability to handle a variety of customer situations with enthusiasm and tact; demonstrable skill at handling and resolving customer complaints; excellent communications skills; and ability to work with all levels of employees and management. Computer literacy: In addition to data entry and typing, Sales Assistants need to have knowledge of basic spreadsheet and word processing creation software. Time management and organization: These professionals use a variety of organization methods, including calendar management, to handle multiple projects at one time and completing tasks efficiently and quickly. Customer service: Sales assistant should have strong professional conversation etiquette, especially in person and over the phone when interacting with company representatives, clients and customers. Communication: Clear communication and the ability to explain concepts in simple terms are used to help the customer work through problems and accurately describe products. Problem-solving: These professionals should be able to use critical and creative thinking to identify and resolve issues with products and orders. What makes our Company a great place to work?
• Team atmosphere
• Casual work setting
• Dedicated long term employees
• Established business environment We have a great company culture and we value our employees and customers above all else.

Compensation

commensurate with experience. The company offers a generous benefits package for full time non-union employees including:

• Medical

Benefits

• Dental

Benefits

• Matched 401k
• Matched 529 plan
• Student Loan Program
• Employee Assistance Program
• Paid Time Off
• Paid Holidays
• Paid Time Off to participate in a Volunteer Program
• Profit Sharing Bonus
• Employee sponsored tobacco cessation program
• Bonus and Commission plans based on position Join our Golden State family, and your first month of your Medical and Dental benefits are on us! Medical and Dental are effective the first of the month following your date of hire. Your cost for medical and dental benefits are based on the type of coverage you have as well as your payment tier. Golden State will cover the full cost for the first month of your medical and dental benefits. After the first month, your medical and dental premium contributions will be deducted out of your paycheck. Golden State collects information covered by the California Consumer Privacy Act. Details located at [please apply online] california-residents/