Now Hiring - Kelly - Sales Service Representative in Benicia, CA

Full description of the position

Job Title: Sales Assistant II / Sales Service Representative Reports To: Centralized Sales Manager or Service Center Manager FLSA Status: Non-Exempt

Overview

: The Sales Service Representative is responsible for delivering high-quality, business-to-business customer service throughout the order process for pipe, valves, and fitting (PVF) products. This role includes creating and entering quotes, processing orders, resolving customer issues, and supporting the implementation of MRC Global strategies for safety, gross margin growth, and operational performance. Key

Duties

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Responsibilities

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• Respond to customer requests for quotes by sourcing products from company inventory or external vendors; build quotes to create value for the customer and profitability for MRC Global.
• Identify and pursue sales opportunities to support overall sales growth.
• Engage with customers proactively, utilize product knowledge to make recommendations and offer add-on solutions that enhance customer satisfaction and drive sales.
• Utilize MRC Global systems/software to create quotes, locate available products, process customer orders, create vendor purchase orders, and complete tasks related to customer needs.
• Adhere to customer contract requirements, including pricing, freight, delivery schedules, and KPIs.
• Verify shipping/delivery status for inbound and outbound shipments and communicate proactively with customers, adjusting sourcing as needed.
• Respond to customer needs with problem-solving options and proactive communication.
• Validate that products specified in customer quote requests meet approved manufacturer lists and customer specifications.
• Reference processing guides and other resources to maintain familiarity with customer preferences; consult managers, other departments, and suppliers as needed.
• Support next-level customer needs, including orders requiring externally sourced labor, return material authorizations (RMA), purchase order changes, and specialized invoicing.
• Communicate professionally with customers, suppliers, and coworkers to execute all order process steps. Required Experience:
• One (1) or more years of experience in a customer service or sales-related role, preferably in a business-to-business or industrial environment. As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Get a complete career fit with Kelly. You're looking to keep your career moving onward and upward, and we're here to help you do just that. Our staffing experts connect you with top companies for opportunities where you can learn, grow, and thrive. Jobs that fit your skills and experience, and most importantly, fit right on your path of where you want to go in your career. About Kelly Work changes everything. And at Kelly, we're obsessed with where it can take you. To us, it's about more than simply accepting your next job opportunity. It's the fuel that powers every next step of your life. It's the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life-just ask the 300,000 people we employ each year. Kelly is committed to providing equal employment opportunities to all qualified employees and applicants regardless of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or any other legally protected status, and we take affirmative action to recruit, employ, and advance qualified individuals with disabilities and protected veterans in the workforce. Requests for accommodation related to our application process can be directed to the Kelly Human Resource Knowledge Center. Kelly complies with the requirements of California's state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. Kelly may use AI-powered tools during the recruitment and hiring process. For full details, including how Kelly uses AI, your rights, and how to request a reasonable accommodation, visit the Recruitment Artificial Intelligence Notice.